Subject: TID: 22210472 - Ludovico Einaudi - 23/07/2019 21:15 - Teatro Romano, Fiesole, IT - fan seller - need to check if we can move to replacement
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Tue, 23 Jul 2019 04:47:28 -0700 (MST)

Hi There, 

With reference to the above TID, the buyer has reported that she didn't receive the tickets. As per UPS TN, the tickets were delivered on 18/06/2019 however the buyer never reported any issue about the delivery and I checked the case history, the buyer opened the email regarding the delivery of tickets on the same day 18/06/2019. 

Could you please advise if we can move the order to pending replacement or not as we are not convinced if the buyer is saying the truth or not. 

Event is in 8 hours away. 

Kind Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 23 July, 2019 14:03:44 
Subject: 22210472 - Ludovico Einaudi - 23/07/2019 21:15 - Teatro Romano, Fiesole, IT - fan seller - need to check if we can move to replacement 

Hi Rose, 

This buyer informed us today that she did not receive the tickets. According to UPS tickets were delivered on 18/06/19. She has never reported any problem. 

Can you please check with the relevant department if we can do something. I am not sure she is telling the truth. 

Thanks 
Valentina