Subject: Re: TID: 22345786 - River Plate vs Cruzeiro - Copa Libertadores 2019 - 23/07/2019 - Broker AR - courier issue
From: Alba Espinosa <[email-masked]>
To: Maria Alemany <[email-masked]>, India Inbox <[email-masked]>, Brian Nugent <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 23 Jul 2019 10:39:31 +0000

Hi All,

Seller did not provide a POD within deadline.

other agent tried to contact seller and no response.

Order has been moved to sub to make sure buyer gets tickets in time for event.

Kind Regards,
Alba
Seller Support Agent
Team Leader Nikita Griffin

________________________________
From: Alba Espinosa <[email-masked]>
Sent: Monday, July 22, 2019 9:33:39 AM
To: Maria Alemany <[email-masked]>; India Inbox <[email-masked]>; Brian Nugent <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: TID: 22345786 - River Plate vs Cruzeiro - Copa Libertadores 2019 - 23/07/2019 - Broker AR - courier issue

Hi All,

- Cannot call seller now as it is not 9 am in AR yet.

- Seller advised to provide us with a POD/ TN before 16:00 UTC.

- Follow up set by then to check on updates and contact seller.

I will let you know of any updates.

Kind Regards,
Alba
Seller Support Agent
Team Leader Nikita Griffin

________________________________
From: Maria Alemany <[email-masked]>
Sent: Monday, July 22, 2019 8:09:02 AM
To: India Inbox <[email-masked]>; Brian Nugent <[email-masked]>; Alba Espinosa <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: TID: 22345786 - River Plate vs Cruzeiro - Copa Libertadores 2019 - 23/07/2019 - Broker AR - courier issue

@Alba Espinosa<mailto:[email-masked]> - Please look into the below

________________________________
From: India Inbox <[email-masked]>
Sent: 21 July 2019 12:29:25
To: Maria Alemany <[email-masked]>; Brian Nugent <[email-masked]>
Cc: Rosette Modiri <[email-masked]>; Brian Sexton <[email-masked]>
Subject: Re: TID: 22345786 - River Plate vs Cruzeiro - Copa Libertadores 2019 - 23/07/2019 - Broker AR - courier issue

@Maria Alemany<mailto:[email-masked]>

Event is in 2 days.

Could you ask the seller to provide proof of delivery (TN) for the tickets of this order as the buyer reported tickets never received?

Delivery ELS - Treggo Buenos Aires (AR)
Were shipped with ELS - Treggo Buenos Aires (AR) on 19/07/19 17:48 (1 day 17 hours ago).

Kind regards,

Ingrid.

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 21 July 2019 11:14
To: India Inbox <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Subject: TID: 22345786 - River Plate vs Cruzeiro - Copa Libertadores 2019 - 23/07/2019 - Broker AR - courier issue

Hi There,

With reference to the above TID, the buyer is chasing their tickets as it's been 1 day 17 hours ago since they received the email that the tickets were shipped with ELS - Treggo Buenos Aires (AR).

Could you please contact seller support to request for proof of delivery from the Broker AR.

Kind Regards,
Rosette
________________________________
From: "Natalia Cabrera Castilla" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 21 July, 2019 08:12:42
Subject: 22345786 - River Plate vs Cruzeiro - Copa Libertadores 2019 - 23/07/2019 - Broker AR -  courier issue

Dear Rosette,

Buyer is asking to contact the courier ELS - Treggo Buenos Aires, as tickets were shipped 1 day before as he did not receive them yet.

Please, check with the seller.

Thanks

Kind Regards
Natalia