Subject: Re: CMA Errors - 22/07/2019
From: Mansi Chhabra <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Team Lead <[email-masked]>, Viraat <[email-masked]>, Saurabh <[email-masked]>, ECC <[email-masked]>
Date: Mon, 22 Jul 2019 21:15:33 -0700 (MST)

Hi Brian, 

I have reviewed the case with the agent. Agent has been coached and feedback has been shared with the agent. 

Kind Regards 
Mansi Chhabra 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]>, "Viraat" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "ECC" <[email-masked]> 
Sent: Monday, July 22, 2019 5:57:09 PM 
Subject: CMA Errors - 22/07/2019 

Hi all, 

Could these CMA related errors please be reviewed with the agents; 

	

18390205 	

23/06/2019 	

wrong escalation: "FV/ price paid" 	

ashwani.panicker 	

26/06/19 11:36 	

New Delhi 

22419671 	

27/10/2019 	

wrong escalation final price/FV 	

poonam.poonam 	

28/06/19 12:37 	

New Delhi 

22441922 	

6/7/2019 	

buyer claims that FV provided was incorrect- agent did not escalate to CMA 	

shubham.saxena 	

30/06/19 01:51 	

New Delhi 

20154856 	

5/7/2019 	

wrong escalation- no details 	

ravi.sharma 	

3/7/2019 17:05 	

New Delhi 

22489935 	

7/7/2019 	

agent should have escalated due to restrictions 	

garcia.miguel 	

3/7/2019 18:11 	

New Delhi 

22526136 	

15/09/2019 	

Agent escalated incorrectly, not a CMA query 	

aashirwad.baliyan 	

4/7/2019 20:13 	

New Delhi 

21194333 	

5/7/2019 	

agetnt gave wrong information- buyers query was in regards validity of tickets-diff name 	

varun.fotedar 	

2/7/2019 18:43 	

New Delhi 

19265282 	

12/7/2019 	

wrong escalation; why is the FV diff to what i paid 	

sarthank.joshi 	

5/7/2019 10:26 	

New Delhi 

21777248 	

6/7/2019 	

wrong escalation- different name on tickets 	

Sidje.Ehua 	

5/7/2019 13:29 	

New Delhi 

21491691 	

17/05/2019 	

buyer mentioned that had invalidated the tickets and agent did not escalated to CMA 	

Rajat.Bhardwaj 	

27/04/19 21:13 	

New Delhi 

20228973 	

5/7/2019 	

wrong escalation. buyer wants to make a formal complaint for final price paid. 	

wamiq.ahmad 	

6/7/2019 4:26 	

New Delhi 

21258988 	

6/7/2019 	

wrong escalation: buyer asked why name on tickets is different 	

Sidje.Ehua 	

6/7/2019 6:19 	

New Delhi 

22552201 	

14/10/2019 	

Incorrect escalation: buyer complaining about final price 	

iram.naz 	

6/7/2019 7:59 	

New Delhi 

21093157 	

6/7/2019 	

wrong escalation: normal diff name query 	

nathan.mbwata 	

6/7/2019 12:17 	

New Delhi 

19630837 	

11/7/2019 	

wrong escalation - Fv/Final price 	

sarthank.joshi 	

8/7/2019 10:02 	

New Delhi 

22543038 	

30/11/2019 	

wrong escalation: buyer unhappy with the price 	

ashwani.panicker 	

8/7/2019 10:27 	

New Delhi 

21990686 	

1/6/2019 	

agent escalated a case to CMA - buyer did not mentioned CMA, purchase made on .com 	

sunil.kumar 	

10/07/2019 21.11 	

New Delhi 

22586552 	

14/07/2019 	

Wrong Esc: Buyer contacted regarding name on the ticket 	

Gillbrinne.Moke 	

11/7/2019 14:39 	

New Delhi 

20123750 	

13/07/2019 	

The buyer is concerned on why the price printed on the tickets is different than the price paid 	

poonam.poonam 	

12/7/2019 7:56 	

New Delhi 

	

	

	

Kind regards, 

Brian Sexton 

Team Leader India