Subject: Re: 22359270 - Young The Giant & Fitz and The Tantrums - 19/07/2019 18:00 - St Augustine Amphitheatre, St. Augustine, US( Buyer emailed stating that he did not receive the tickets)
From: Gaurav Bhatnagar <[email-masked]>
To: Rajat Bhardwaj <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Mon, 22 Jul 2019 12:32:16 -0700 (MST)

Hi There, 

I called the buyer and he is saying that he was unable to download these tickets from his application. He never provided us a proof that he is having trouble with downloading these tickets and have sent us non-relevant proof. Buyer is not entitled for any refund or claim. I am sending him rejecting guarantee claim now. 

Kind Regards 
Gaurav 
Team Viagogo 

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Gaurav Bhatnagar" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 21 July, 2019 22:15:18 
Subject: 22359270 - Young The Giant & Fitz and The Tantrums - 19/07/2019 18:00 - St Augustine Amphitheatre, St. Augustine, US( Buyer emailed stating that he did not receive the tickets) 

Hi Gaurav, 

Please take ownership of this case. 

Kind regards 
Rajat 

From: "Rosette Modiri" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Cc: "Daniel Lupini Ndala" <[email-masked]> 
Sent: Sunday, 21 July, 2019 16:27:41 
Subject: TID: 22359270 - Young The Giant & Fitz and The Tantrums - 19/07/2019 18:00 - St Augustine Amphitheatre, St. Augustine, US( Buyer emailed stating that he did not receive the tickets) 

Hi Rajat, 

Can you please assign this case to a night shift agent in order to call the buyer. 

Regards, 
Rosette 

From: "Daniel Lupini Ndala" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 21 July, 2019 15:16:28 
Subject: TID: 22359270 - Young The Giant & Fitz and The Tantrums - 19/07/2019 18:00 - St Augustine Amphitheatre, St. Augustine, US( Buyer emailed stating that he did not receive the tickets) 

Hi Rosette, 

The event is passed 1 day ago. 

Buyer emailed stating that he did not receive the tickets and provided proofs. 

Checked proofs, the tickets have been transferred, maybe the buyer was unable to download the tickets with ticketmaster app. 

Can you please assigned the case to the night shift agent to following the case by call. 

Regards 
Daniel