Subject: CMA Errors - 22/07/2019
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, ECC <[email-masked]>
Date: Mon, 22 Jul 2019 12:27:09 +0000

Hi all,

Could these CMA related errors please be reviewed with the agents;

18390205
23/06/2019
wrong escalation: "FV/ price paid"
ashwani.panicker
26/06/19 11:36
New Delhi
22419671
27/10/2019
wrong escalation final price/FV
poonam.poonam
28/06/19 12:37
New Delhi
22441922
6/7/2019
buyer claims that FV provided was incorrect- agent did not escalate to CMA
shubham.saxena
30/06/19 01:51
New Delhi
20154856
5/7/2019
wrong escalation- no details
ravi.sharma
3/7/2019 17:05
New Delhi
22489935
7/7/2019
agent should have escalated due to restrictions
garcia.miguel
3/7/2019 18:11
New Delhi
22526136
15/09/2019
Agent escalated incorrectly, not a CMA query
aashirwad.baliyan
4/7/2019 20:13
New Delhi
21194333
5/7/2019
agetnt gave wrong information- buyers query was in regards validity of tickets-diff name
varun.fotedar
2/7/2019 18:43
New Delhi
19265282
12/7/2019
wrong escalation; why is the FV diff to what i paid
sarthank.joshi
5/7/2019 10:26
New Delhi
21777248
6/7/2019
wrong escalation- different name on tickets
Sidje.Ehua
5/7/2019 13:29
New Delhi
21491691
17/05/2019
buyer mentioned that had invalidated the tickets and agent did not escalated to CMA
Rajat.Bhardwaj
27/04/19 21:13
New Delhi
20228973
5/7/2019
wrong escalation. buyer wants to make a formal complaint for final price paid.
wamiq.ahmad
6/7/2019 4:26
New Delhi
21258988
6/7/2019
wrong escalation: buyer asked why name on tickets is different
Sidje.Ehua
6/7/2019 6:19
New Delhi
22552201
14/10/2019
Incorrect escalation: buyer complaining about final price
iram.naz
6/7/2019 7:59
New Delhi
21093157
6/7/2019
wrong escalation: normal diff name query
nathan.mbwata
6/7/2019 12:17
New Delhi
19630837
11/7/2019
wrong escalation - Fv/Final price
sarthank.joshi
8/7/2019 10:02
New Delhi
22543038
30/11/2019
wrong escalation: buyer unhappy with the price
ashwani.panicker
8/7/2019 10:27
New Delhi
21990686
1/6/2019
agent escalated a case to CMA - buyer did not mentioned CMA, purchase made on .com
sunil.kumar
10/07/2019 21.11
New Delhi
22586552
14/07/2019
Wrong Esc: Buyer contacted regarding name on the ticket
Gillbrinne.Moke
11/7/2019 14:39
New Delhi
20123750
13/07/2019
The buyer is concerned on why the price printed on the tickets is different than the price paid
poonam.poonam
12/7/2019 7:56
New Delhi

Kind regards,
Brian Sexton
Team Leader India
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