Subject: 21574800 // Tomorrowland 2019 - Weekend 2 - Full Madness Pass // 26/07/2019 // Schorre Recreation Area, Boom, BE // Fan Seller // Buyer claim wrong quantity.
From: Adrian Navarro <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 21 Jul 2019 08:48:54 -0700 (MST)

Hi Rosette! 

In reference to TID 21574800, buyer claim wrong quantity of the tickets he received and seller said he published with any mistake. The problem arise because the "Magnificent Greens Tent 2P Package", includes two tickets but for Viagogo it is only the "section". Buyer received two bracelets, and he was waiting for four. 

Buyer argument : I receive the incorrect quantity 

- According to the web site any "Magnificent Greens Tent 2P Package" includes two tickets (bracelets). If the quantity of the "Magnificent Greens Tent 2P Package" is two, the total tickets amount would be four. 
-Buyer presented proof: he only received two bracelets. 

Seller arguments : My listing is OK 

-He said he called to viagogo and question about how to list only two tickets (not two packs). 
-He said he deleted one listing for this problem 
-He said that the concept of 2Person Pack is new on Viagogo and there are not before reference. 

Viagogo conditions : 

-When you are trying to create a listing only have the option to choose the quantity of the tickets and the section. That means "Magnificent Greens Tent 2P Package", can be interpreted as a section concept, not a quantity concept. This generates a contradiction: is a section or is a quantity pattern? 

I flagged this to you in order to find a solution and know who is right. 

Thanks in advance. 
Adrian.