Subject: Re: Issues
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Sun, 21 Jul 2019 03:52:51 -0700 (MST)

Hi Ingrid, 

The problem still persists, the agent is still unable to log in however he is using the correct password. 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]> 
Sent: Sunday, 21 July, 2019 15:25:07 
Subject: FW: Issues 

Hi Rosette, 

FYI 

Kind regards, 

Ingrid. 

From: Cian Callanan <[email-masked]> 
Sent: 21 July 2019 09:51 
To: India Inbox <[email-masked]>; Customer Service Tech Team <[email-masked]> 
Subject: Re: Issues 
This looks like a wrong password and the account is locked for 15 mins 

There’s nothing we can do in this scenario 

Try again in 15 mins, if problem persists, you’ll have to contact IT services 

Cian 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: India Inbox <[email-masked]> 
Sent: Sunday, July 21, 2019 10:03:29 AM 
To: Customer Service Tech Team <[email-masked]> 
Subject: Issues 
Hi [ mailto:[email-masked] | 
@Customer Service Tech Team ] 

EN agent Vipul is unable to access his CSL, can you please help in here? 

Kind regards, 
Ingrid.