Subject: FW: 21548514 - Elton John - 30/05/2019 - Verona Arena, Verona, IT - Broker NL - Ask returns team about tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Sat, 20 Jul 2019 13:02:09 +0000

Hi Rosette,

Please ask the agent to re-escalate to payments with a clear note.

Kind regards,

Ingrid.

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From: Rosette Modiri <[email-masked]>
Sent: 19 July 2019 15:47
To: India Inbox
Cc: Maksim Semenov
Subject: TID: 21548514 - Elton John - 30/05/2019 - Verona Arena, Verona, IT - Broker NL - Ask returns team about tickets

Hi There,

With reference to the above TID, as explained earlier, the event has been cancelled and buyer confirmed that they returned the tickets of this particular order along with tickets of TID 21661116. The buyer has already been refunded on TID 21661116 however for this particular order 21548514 the refund has still not been initiated.

Could you please re-check with returns team if they received the tickets of this particular order or not.

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>, "Iacopo Vigano" <[email-masked]>
Cc: "Maksim Semenov" <[email-masked]>
Sent: Tuesday, 9 July, 2019 15:23:28
Subject: Re: 21548514 - Elton John - 30/05/2019 - Verona Arena, Verona, IT - Broker NL - Ask returns team about tickets

Hi @Iacopo Vigano<mailto:[email-masked]>

Could you please have a look into the below?

Kind regards,

Julia

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From: Rosette Modiri <[email-masked]>
Sent: 09 July 2019 09:32
To: India Inbox
Cc: Maksim Semenov
Subject: TID: 21548514 - Elton John - 30/05/2019 - Verona Arena, Verona, IT - Broker NL - Ask returned team about tickets

Hi There,

With reference to the above TID, the event got cancelled and the buyer had returned the tickets of this transaction along with TID 21661116. The buyer has been refunded under TID 21661116 and he is chasing the refund of this particular order 21548514.

Could you please check with returns team if they have received the tickets of this particular order or not.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Tuesday, 9 July, 2019 14:24:25
Subject: 21548514 - Elton John - 30/05/2019 - Verona Arena, Verona, IT - Broker NL - Ask returned team about tickets

Hi Rosette!

On this TID buyer shipped tickets back to us together with TID 21661116.
TID 21661116 received refund on 07.07.2019
Buyer on this TID lost her bank card and chasing refund.

Can we please ask returned team have we received tickets this TID's or not?

Regards
Maks!