Subject: Re: TID:20834353,-Event Racing + Madness,-Date : 20/07/2019,-Venue : Doncaster Racecourse, Doncaster, GB,-Power seller- Buyer chasing for tickets.
From: Rosette Modiri <[email-masked]>
To: Butila Sasi Yannick <[email-masked]>
Cc: Matondo Blessing <[email-masked]>
Date: Thu, 18 Jul 2019 07:41:49 -0700 (MST)

Hi Yan, 

Can you please check this case tomorrow if tickets will be delivered or not. 

Please take the ownership of the case. 

Regards, 
Rosette 

From: "Matondo Blessing" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 July, 2019 16:47:24 
Subject: TID:20834353,-Event Racing + Madness,-Date : 20/07/2019,-Venue : Doncaster Racecourse, Doncaster, GB,-Power seller- Buyer chasing for tickets. 

Hi Rosette, 

With reference TID: 20834353. 

In this case the buyer is chasing for the tickets still not delivered yet, the event in: 20-07-2019. 

-Must ship by : 13/07/2019 
-Expected Arrival Date : 15/07/2019 
-Shipped : 13/07/2019 

Buyer Contacted us on 15th was still chasing for the tickets, i contacted UPS to know more about the shipment state, they told me that the tickets will be delivered by 16-07-2019 
Called back the buyer explained her that UPS will deliver the tickets by 16-07-2019 the buyer was agreed for that however she was going to travel by 17-07-2019. 

Today the buyer called us again informed that she did not receive the tickets yet and she already traveled to UK, because she could not wait as she has booked for flight and hotel. 

I have checked with UPS they were not very sure about the delivery date they told me maybe on saturday and the tickets state is still "in transit". 

Can you please advise for the next step? 

Kindly Regards, 

Blessing