Subject: Re: TID: 21464436 - Jess Glynne - Kew The Music 2019 - 10/07/2019 - London, GB - buyer chasing his refund but he did not return the tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Danielle Whyte <[email-masked]>
Cc: Butila Sasi Yannick <[email-masked]>
Date: Thu, 18 Jul 2019 14:18:08 +0000

@Danielle Whyte<mailto:[email-masked]> can you please confirm whether or not seller needs the tickets to be returned in order to be refunded by Primary ?

If yes, what would the deadline be and if passed, was seller suppose to also receive an email confirming that the event was cancelled and not to ship the tickets ?

Thanks,
Claire

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From: Rosette Modiri <[email-masked]>
Sent: 16 July 2019 08:34
To: India Inbox
Cc: Butila Sasi Yannick
Subject: TID: 21464436 - Jess Glynne - Kew The Music 2019 - 10/07/2019 - London, GB - buyer chasing his refund but he did not return the tickets

Hi There,

With reference to the above TID, the event is already marked as cancelled on our system and the buyer has received the system email about the cancellation however the buyer was not asked to return the tickets and they have already received the tickets.

There is a case note stating "Cancelled Event - emailed buyer they will receive full refund as no tix received or received e tickets (one email per buyer)"

Could you please contact Spec OPS team in order to check if the buyer needs to return these tickets or not.

Kind Regards,
Rosette
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From: "Butila Sasi Yannick" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 15 July, 2019 19:46:28
Subject: 21464436 - Jess Glynne - Kew The Music 2019 - 10/07/2019   - London, GB - buyer chasing his refund but he did not return the ticket

Hi Rosette,

With reference to TID: 21464436 buyer chasing his refund as the event is cancelled but he did not be asked to return the ticket

Could you please escalate this case to the relevant team ?

Regards,
Butila