Subject: Re: 20027536 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - FAN SELLER - seller sent POP
From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Thu, 18 Jul 2019 04:01:23 -0700 (MST)

Please escalate to payments. 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 18 July, 2019 16:13:10 
Subject: 20027536 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - FAN SELLER - seller sent POP 

Hi Rose, 

This event was cancelled. Buyer never provided proof that he shipped tickets back. Seller is asking payment for this sale. As per our procedure we need to pay the face value. Seller sent POP. 

Can you please forward this case to the relevant department in order to look into this. 

Thanks 
Valentina