Subject: Re: 22608441 - Real Madrid vs Atletico Madrid - International Champions Cup 2019 - 26/07/2019 19:30 (Local) - MetLife Stadium, East Rutherford, US - Fan Seller - TL approval for replacement
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Wed, 17 Jul 2019 10:59:13 -0700 (MST)

Hi Edi, 

The order is already in Pending Substitution. 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 14 July, 2019 14:51:27 
Subject: 22608441 - Real Madrid vs Atletico Madrid - International Champions Cup 2019 - 26/07/2019 19:30 (Local) - MetLife Stadium, East Rutherford, US - Fan Seller - TL approval for replacement 

Hi Rose, 

The Seller of this transaction contacted us informing that he no longer had the tickets. 
After investigation i found that he purchased the tickets from us(TID 21603901) and requested to cancel and the agent who cancelled the order did not ask the buyer to delete the listing and now it was sold. 

Can we get approval to move this to replacement and not charge the seller as it was a CS error 

Regards, 
Edivaldo