Subject: Re: 22003443 - Foo Fighters & Travis Scott & J Balvin - Lollapalooza Stockholm - 3 Day - 28/06/2019 - Gardet - Sportfelt, Stockholm, SE - Fan seller - Seller charged by mistake
From: Rosette Modiri <[email-masked]>
To: Maksim Semenov <[email-masked]>
Date: Wed, 17 Jul 2019 02:55:20 -0700 (MST)

Please Escalate to payment to pay the seller , reason code CS error. 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 10 July, 2019 16:26:43 
Subject: 22003443 - Foo Fighters & Travis Scott & J Balvin - Lollapalooza Stockholm - 3 Day - 28/06/2019 - Gardet - Sportfelt, Stockholm, SE - Fan seller - Seller charged by mistake 

Hi Rosette! 

Seller on this TID asking why he was charged if he fulfill everything correctly. 
After investigation I saw that buyer purchased tickets for children because it mentioned on listing notes - Concession ticket - child. 
And when buyer emailed us telling that she purchased tix for adult, not for children our agent didn't saw Listing notes and Escalated this case to refund the buyer. 

Seller was charged by mistake because he fulfill the order. 
Can you please approve to Escalate this case to Payments to return charge to the seller? 

Regards 
Maks!