Subject: Re: 18695928 - Metallica - 11/07/2019 - Parken, Copenhagen, DK - Broker NO -
From: Rosette Modiri <[email-masked]>
To: Matondo Blessing <[email-masked]>
Date: Tue, 16 Jul 2019 23:44:51 -0700 (MST)

Hi Blessing, 

Please this case needs to be escalated to payments but in the meantime , email the buyer that we're investigating and you can use the blurb 01.7. Call me before sending the blurb. 

Regards, 
Rosette 

From: "Matondo Blessing" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 15 July, 2019 14:08:52 
Subject: 18695928 - Metallica - 11/07/2019 - Parken, Copenhagen, DK - Broker NO - 

Hi Rosette, 

This buyer turned seller is contacting us, to report fraud on their account, informing that they do recognized that they purchase for this event same order ID was provided as reference to the case ID is 17026288, investigated the case buyer turned seller email ID was [email-masked] at times they made a purchase and the email confirmation to the same email as the below first email showing and their phone number we spoke with the buyer who is a woman complained was +447954002841, but this account was hacked email ID was changed to [email-masked] and different phone number +44 (0) 7525701111, while speaking with the updated phone number this was a man who responded our call and did not last long disconnected our call, this account buyer turned seller payment must be on hold for further investigation to clarify as the owner of this account is actually unable to access their account and their email ID can not be found as they had an account with. Pleased you to coordinate with the relevant team to solve this out. 

-Amount taken: 428.76 EUR 
-Date of charge: 27-10-2018 
-Last 4 digits of the card: 6339 

Kind regards, 
Blessing