Subject: Fwd: TML 2019 update
From: Sankarshan Rajan <[email-masked]>
To: Amitej Dhar <[email-masked]>, Kunal Rastogi <[email-masked]>, Amit Kumar Thakur <[email-masked]>, Aditi Bhadoria <[email-masked]>, vipinrawat <[email-masked]>, Monish Rawat <[email-masked]>, Siddharth Taneja <[email-masked]>, Mutombo Muamba Arnold <[email-masked]>, Nathan <[email-masked]>, Maksim Semenov <[email-masked]>, Om Prakesh Singh <[email-masked]>, Sarav Mitar <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>
Cc: brian sexton <[email-masked]>, viraat <[email-masked]>, Team Lead <[email-masked]>
Date: Tue, 16 Jul 2019 02:22:11 -0700 (MST)

Hi Team, 

As you may know the primary fulfilment for TML WE1 has already started. This will most likely be done with it for both weekends soon, we will get a confirmation once done. 

High risk specific 

Please ensure the following below mentioned points on the HR tool 

    * Primary purchases: VGG confirmation e-mails can still be approved if seller did not receive his ticket yet (will only be once we started with the fulfilment). As soon as we give you the information that all tickets have been fulfilled, only Will Call tickets should be approved. 

    * The redirection process is fixed, so all transaction should go straight to the end buyer – this will be tested once we start with the fulfilment. I am awaiting confirmation that all new transaction (after fulfilment) will redirect automatically as well, or if there is any manual work- I keep you updated on this. 

    * Approve/Reject WILL CALL TICKETS 

    * 
There are two types of Will Call tickets 

    * Will Call including a person’s name (coming from a fan seller whose bracelet got lost in the post) 

    * Will Call including a set of number (see below; coming from us, primary) 

    * Please put all WILL CALL ticket listings into the google doc created by Maiwenn [ https://viagogocorp-my.sharepoint.com/:x:/r/personal/maiwenn_gouthe_viagogo_com/_layouts/15/doc2.aspx?sourcedoc=%7B1e9ef36d-f5be-4236-850c-4dc297c9bdcb%7D&action=default&gad=147&cid=b28392ee-24ec-489e-a261-1bf2e4749df4 | https://viagogocorp-my.sharepoint.com/:x:/r/personal/maiwenn_gouthe_viagogo_com/_layouts/15/doc2.aspx?sourcedoc=%7B1e9ef36d-f5be-4236-850c-4dc297c9bdcb%7D&action=default&gad=147&cid=b28392ee-24ec-489e-a261-1bf2e4749df4 ] 
    * This will be reviewed and approve/reject the listing 
    * The general take on this is however, to reject all listings with a person’s name (only the person on the ticket will be able to collect the ticket at the ticket booth at Tomorrowland) and all WILL CALL tickets with a set of number is fine to be approved (tickets are mainly coming from us) 

FYI- the redirection process works well. Tickets on redirected orders are done to the final buyer, relisted LID’s are automatically pre-uploaded. 

Please let me know if you have any questions. 
Kind Regards 
Sankarshan Rajan 

From: "Alexandra Zauhar" <[email-masked]> 
To: "brian sexton" <[email-masked]>, "Maiwenn Gouthe" <[email-masked]>, "Robert Cosgrove" <[email-masked]>, "Evan Quinlivan" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Worchuirin" <[email-masked]> 
Cc: "Jake Papa" <[email-masked]> 
Sent: Monday, 15 July, 2019 13:53:49 
Subject: RE: TML 2019 update 

Hi Brian, 

This morning I had other duplicates in the High Risk approval file. Can you please make the below clear to everyone working on TML HR again. 

Thanks 

Alex 

From: Brian Sexton 
Sent: Tuesday, 9 July 2019 15:32 
To: Alexandra Zauhar <[email-masked]>; Maiwenn Gouthe <[email-masked]>; Robert Cosgrove <[email-masked]>; Evan Quinlivan <[email-masked]>; Sankarshan Rajan <[email-masked]>; Worchuirin M <[email-masked]> 
Cc: Jake Papa <[email-masked]> 
Subject: RE: TML 2019 update 

Hi [ mailto:[email-masked] | 
@Sankarshan Rajan ] [ mailto:[email-masked] | @Worchuirin
 M ] , 

Could you please inform the HR agents to check this? 

Kind regards, 

Brian 

From: Alexandra Zauhar 
Sent: Tuesday 9 July 2019 13:12 
To: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; Evan Quinlivan < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jake Papa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: TML 2019 update 

[ mailto:[email-masked] | @Brian Sexton ] , can the High Risk agents please check duplicate ‘names’ on will call tickets? I have just checked that and there 2 duplicates in the list (highlighted in yellow) 

Thanks 

From: Alexandra Zauhar 
Sent: Tuesday, 9 July 2019 13:06 
To: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; Evan Quinlivan < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jake Papa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: TML 2019 update 

FYI – fulfilment of WE 1 tickets is completed. WE 2 will be finished tomorrow 

From: Alexandra Zauhar 
Sent: Thursday, 4 July 2019 18:36 
To: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; Evan Quinlivan < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jake Papa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: TML 2019 update 

Hi All, 

We have started with the primary fulfilment for WE1. We will most likely be done with it for both weekends by Monday, will confirm once done. 

High risk specific 

    * Can the agents from now on please check if the seller already received his ticket. If so, only the actual Will Call ticket should be approved. If not, confirmation is still fine to be approved 
    * As per previous years, we don’t allow e-tickets as listing option. If primary buyers are listing their tickets not using the one click relist button, the DP will be paper. We need to change the DP’s manually, as per last year fulfilment tech will do so whenever we send them a list of LID’s will need to be changed. Can you please confirm who of you will be taking care of this this year? Lists of LID’s need to be send to Dermot ( [ mailto:[email-masked] | [email-masked] ] ) 

FYI- the redirection process works well. Tickets on redirected orders are done to the final buyer, relisted LID’s are automatically pre-uploaded. 

Thanks 
Alex 

From: Alexandra Zauhar 
Sent: Thursday, 27 June 2019 12:00 
To: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] >; Evan Quinlivan < [ mailto:[email-masked] | [email-masked] ] >; Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jake Papa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TML 2019 update 

Hey All, 

Just a quick heads up on TML. 

TML started shipping out bracelets beginning of this week, the majority of people will receive their bracelets end of this week/beginning of next. We have received the first batch of tickets too and will start with the fulfilment soon. 

Here is a short reminder of the high risk process, please make sure the team is aware 

    * Primary purchases: VGG confirmation e-mails can still be approved if seller did not receive his ticket yet (will only be once we started with the fulfilment). As soon as we give you the information that all tickets have been fulfilled, only Will Call tickets should be approved. 

    * The redirection process is fixed, so all transaction should go straight to the end buyer – this will be tested today once we start with the fulfilment. I am awaiting confirmation that all new transaction (after fulfilment) will redirect automatically as well, or if there is any manual work- I keep you updated on this. 

    * Approve/Reject WILL CALL TICKETS 

    * There are two types of Will Call tickets 

    * Will Call including a person’s name (coming from a fan seller whose bracelet got lost in the post) 

    * Will Call including a set of number (see below; coming from us, primary) 

    * Please put all WILL CALL ticket listings into the google doc created by Maiwenn [ https://viagogocorp-my.sharepoint.com/:x:/r/personal/maiwenn_gouthe_viagogo_com/_layouts/15/doc2.aspx?sourcedoc=%7B1e9ef36d-f5be-4236-850c-4dc297c9bdcb%7D&action=default&gad=147&cid=b28392ee-24ec-489e-a261-1bf2e4749df4 | https://viagogocorp-my.sharepoint.com/:x:/r/personal/maiwenn_gouthe_viagogo_com/_layouts/15/doc2.aspx?sourcedoc=%7B1e9ef36d-f5be-4236-850c-4dc297c9bdcb%7D&action=default&gad=147&cid=b28392ee-24ec-489e-a261-1bf2e4749df4 ] 
    * Me and Jake will review these and approve/reject the listing 
    * The general take on this is however, to reject all listings with a person’s name (only the person on the ticket will be able to collect the ticket at the ticket booth at Tomorrowland) and all WILL CALL tickets with a set of number is fine to be approved (tickets are mainly coming from us) 

Let me know if you have any questions on the above! 

Thanks 

Alex