Subject: Re: 22192790 - Chance The Rapper - Lovebox 2019 - Saturday - 13/07/2019 12:00 - Gunnersbury Park, London, GB - fan seller - need to request replacement
From: Rosette Modiri <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Tue, 16 Jul 2019 00:05:13 -0700 (MST)

Hi Valentina, 

The buyer will not be entitled for a refund as they accepted the tickets. 

Regards, 
Rosette 

From: "Valentina Bonente" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 13 July, 2019 15:40:07 
Subject: 22192790 - Chance The Rapper - Lovebox 2019 - Saturday - 13/07/2019 12:00 - Gunnersbury Park, London, GB - fan seller - need to request replacement 

Hi Rose, 

This buyer informed he cannot claim his tickets on Ticketmaster, he accepted the transfer and he sent proof he does not have upcoming events. Tried to call seller, phone number might be wrong. 

Please, flag this case in order to check if we can move to replacement. 

Thanks 
Valentina