Subject: Fwd: 21758436-Session 14 - Group G (ENG) -18/07/2019-M&S Bank Arena (formerly Echo Arena), Liverpool, GB-fan Seller- Buyer has received correct ticket but he is confused
From: Parvez Alam <[email-masked]>
To: Adrian Navarro <[email-masked]>
Cc: "Pravesh Singh" <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sun, 14 Jul 2019 14:27:15 -0700 (MST)

Hi Adrian, 

Can you call this buyer and explain how the tickets are correct as you already informed him on email. Agent cannot call at this time due to time difference. 

Kind Regards 
Parvez Khan 

From: "Pravesh Singh" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 15 July, 2019 02:41:45 
Subject: 21758436-Session 14 - Group G (ENG) -18/07/2019-M&S Bank Arena (formerly Echo Arena), Liverpool, GB-fan Seller- Buyer has received correct ticket but he is confused 

Hi Parvez, 

With reference to T ID: 21758436, Buyer has purchased the tickets for Silver section but he has received the tickets for Bronze section. Buyer is claiming that I have received wrong section. 

I have gone through the venue map ,lower tier bronze section doesn't exist. So the tickets are correct. 

Can you please assign this case to any day shift agent who can call buyer and make him understand. 

Kind Regards, 
Pravesh