Subject: Re: 22217681-Jennifer Lopez-30/06/2019-United Center, Chicago, US -Ticket Network - Buyer asking for refund
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Gaurav Bhatnagar <[email-masked]>
Date: Sat, 13 Jul 2019 20:53:06 +0000

Hi Julia,

This appears to be a mapping error on our end as the seller listed the tickets for 6/29 as shown in the confirmation email below. The buyer can be refunded but the seller has to be paid, please escalate as EDM error.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox
Sent: Saturday, July 13, 2019 10:00:17 AM
To: Rosette Modiri; CS.NewYork
Cc: Gaurav Bhatnagar
Subject: Re: 22217681-Jennifer Lopez-30/06/2019-United Center, Chicago, US -Ticket Network - Buyer asking for refund

Hi @CS.NewYork<mailto:[email-masked]>

Could you please have a look into the below?

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 13 July 2019 07:45
To: India Inbox
Cc: Gaurav Bhatnagar
Subject: TID: 22217681-Jennifer Lopez-30/06/2019-United Center, Chicago, US -Ticket Network - Buyer asking for refund

Hi There,

With reference to the above TID, the buyer had purchased tickets for Jennifer Lopez on 30/06/2019 however they received tickets for 29/06/2019. The buyer had refused to use the wrong tickets and purchased the new ones to attend the event.

Could you please contact CSNY in order to get the approval to refund the buyer here.

Kind Regards,
Rosette.
________________________________
From: "Gaurav Bhatnagar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 7 July, 2019 00:53:13
Subject: 22217681-Jennifer Lopez-30/06/2019-United Center, Chicago, US-Power Seller-Buyer asking for refund

Hi Rosette,

With the reference of TID 22217681 buyer is asking for resolution as he has got wrong date tickets from the seller and case has been flagged earlier by another agent but since last 5 days team has not informed us any update related to this query. Please look into this issue and resolve it as soon as possible.

Thank you for your patience and consideration.

Kind Regards
Gaurav
Team Viagogo