Subject: Re: TID: 22661562 - Final - Cricket World Cup 2019 - 14/07/2019 10:30 - Lord's, London, GB - fan seller - need to send tixs through CM
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Sat, 13 Jul 2019 16:51:37 +0000

Hi @Valentina Bonente<mailto:[email-masked]>

I have sent these tickets to buyers email address via CM. Could you please try one more time to call this buyer to inform him about this. If he still does not pick up, you can wrap up the case and leave a clear note informing we did not receive email to validate his email address, we have sent his tickets to his email address via CM.

Thank you !

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 13 July 2019 15:15
To: India Inbox
Cc: Valentina Bonente
Subject: TID: 22661562 - Final - Cricket World Cup 2019 - 14/07/2019 10:30 - Lord's, London, GB - fan seller - need to send tixs through CM

Hi There,

With reference to the above TID, the buyer has reported that they are unable to validate their account after clicking on the download link. He should receive an email but he has never received this email and the event is in 18 hours away.

Could you please send the tickets to buyer via CM to [email-masked] as the event is in few hours.

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 13 July, 2019 19:30:01
Subject: 22661562 - Final - Cricket World Cup 2019  - 14/07/2019 10:30 - Lord's, London, GB - fan seller - need to send tixs through CM

Hi Rose,

This buyer cannot validate the account. He clicked on the link to download tickets but he needs to validate the account, he should receive an email but he never received it.

Email ID : [email-masked]

Can you please flag this case and ask if we can send the tickets directly to his email iD.

Thank you
Valentina