Subject: Re: TID: 22560453 , Swiss Indoors Basel 2019 - Sunday- Finals , 27/10/2019 12:00 , St. Jakobshalle, Basel, CH , Fan Seller , the seller cannot fulfil
From: India Inbox <[email-masked]>
To: Darren OToole <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Date: Sat, 13 Jul 2019 15:21:03 +0000

Thanks Darren,

@Fatoumata Altmueller<mailto:[email-masked]> please escalate for full refund in order 22227336.
And move 22560453 to Pending Substitution with no seller charge.

Please explain clearly on 22560453 why we move order to Pending Sub with no seller charge.

Kind regards,

Julia

________________________________
From: Darren OToole
Sent: 13 July 2019 14:57
To: India Inbox; Rosette Modiri
Cc: Fatoumata Altmueller
Subject: RE: TID: 22560453 , Swiss Indoors Basel 2019 - Sunday- Finals , 27/10/2019 12:00 , St. Jakobshalle, Basel, CH , Fan Seller , the seller cannot fulfil

Ya no problem.

From: India Inbox
Sent: 13 July 2019 15:57
To: Rosette Modiri <[email-masked]>; Darren OToole <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Subject: Re: TID: 22560453 , Swiss Indoors Basel 2019 - Sunday- Finals , 27/10/2019 12:00 , St. Jakobshalle, Basel, CH , Fan Seller , the seller cannot fulfil

Hi @Darren OToole<mailto:[email-masked]>

  *   buyer purchased tickets in TID 22227336
  *   buyer manually resold in TID 22560453
  *   original order is in Pending Substitution
  *   Event is  105 days away.

Would it be possible to refund buyer in original TID 22227336 as order is in Pending Sub and move TID 22560453 to sub with no seller charge?

Kind regards,

Julia

________________________________

From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 13 July 2019 13:22
To: India Inbox
Cc: Fatoumata Altmueller
Subject: TID: 22560453 , Swiss Indoors Basel 2019 - Sunday- Finals , 27/10/2019 12:00 , St. Jakobshalle, Basel, CH , Fan Seller , the seller cannot fulfil

Hi There,

With reference to the above TID, the seller is a buyer under TID 22227336 however the order is now in Pending Substitution Seller Rejected due to that he is unable to fulfil on TID 22560453.

Could you please advise if we can move this final transaction 22560453 to pending substitution with no seller charge.

Kind Regards,

Rosette

________________________________

From: "Fatoumata Altmueller" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Sankarshan Rajan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 13 July, 2019 16:41:26
Subject: 22560453 ,  Swiss Indoors Basel 2019 - Sunday- Finals , 27/10/2019 12:00 , St. Jakobshalle, Basel, CH , Fan Seller , the seller cannot fulfil

Hi Rose

Seller would like to redirect his tickets. Seller bought the tickets on 22227336 (Pending Substitution Seller Rejected) Active redirection not possible.

MSBD on the second tid (22560453) is one week earlier than the original tid (22227336 ) so seller cannot fulfill on 22560453.

Julia advised to flag this so that we request the relevant department to sub and provide new tickets onorginal tid so that final seller can fulfil.

Best regards

fatoumata