Subject: Re: TID: 22277214- Swedish House Mafia & The Chainsmokers - Ultra Europe 2019 - 3 Day- 12/07/2019 19:00 - Gradski Stadion Poljud, Split, HR -Broker SK - Buyer denied entry
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Gaurav <[email-masked]>
Date: Sat, 13 Jul 2019 10:36:34 +0000

Hi there,

please move the order to Pending Substitution.

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 13 July 2019 10:12
To: India Inbox
Cc: Gaurav
Subject: TID: 22277214- Swedish House Mafia & The Chainsmokers - Ultra Europe 2019 - 3 Day- 12/07/2019 19:00 - Gradski Stadion Poljud, Split, HR -Broker SK - Buyer denied entry

Hi There,

With reference to the above TID, the buyer has reported that when they arrived at the event 1 ticket out of 3 didn't work hence they couldn't attend the event. This is a 3 days event and the buyer would like to confirm if all the 3 tickets will be correct today or not.

Could you please check with the relevant team if we can move this order to pending substitution.

Kind Regards,
Rosette
________________________________
From: "Gaurav" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 13 July, 2019 14:38:59
Subject: 22277214- Swedish House Mafia & The Chainsmokers - Ultra Europe 2019 - 3 Day- 12/07/2019 19:00 - Gradski Stadion Poljud, Split, HR -Broker SK  - Buyer denied entry

HI Rosette ,

buyer mailed us stating that he had three tix to the event 2 were correct however one of the tix the bar code did not work. so he is wanting to get the issue fixed as he will be going to the event today night again.

we need to figure out as discussed if the case should be dealt under RAG case or wrong tickets,..
kindly look into the matter

Regards,
Gaurav