Subject: Re: 22269652 - British Open 2019 - Sunday - 21/07/2019 - Venue : Royal Portrush, Portrush, GB View - Fan seller - Issue : duplicate ticket
From: India Inbox <[email-masked]>
To: Sankarshan Rajan <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Kokora Laurel <[email-masked]>
Date: Sat, 13 Jul 2019 09:50:29 +0000

Hi Sankarshan,

the tickets are the same as uploaded and are not duplicated as there are 2 different barcodes on each. Buyer might be confused as both have the same name. Can we please reassure buyer that tickets are correct and valid. I will now record success on order.

I will now record success for seller.

@Kokora Laurel<mailto:[email-masked]> please call buyer and explain tickets are correct and valid. They are not duplicated as the barcodes are different. If the buyer is asking for the seat details please inform they purchased General Admission tickets. General Admission refers to seating or standing areas that are not assigned or reserved, and are occupied on a first-come, first-served basis.

If you have any questions please come and check with me.

Kind regards,

Julia

________________________________
From: Sankarshan Rajan <[email-masked]>
Sent: 11 July 2019 12:14
To: India Inbox
Cc: Kokora Laurel
Subject: 22269652 - British Open 2019 - Sunday - 21/07/2019 - Venue : Royal Portrush, Portrush, GB View - Fan seller - Issue : duplicate ticket

Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files.
________________________________
Hi Team,

In reference to the TID: 22269652, The seller has contacted us and provided the original PDF of the E tickets as requested.

Agent investigated the case and found out the seller payment has been stopped as seller provided duplicate tickets according to the notes left by lucie.mevoe.
It seems the issue might have been due to bad quality of the tickets uploaded.

Can you please check the new tickets sent by the seller and let us know if we can upload this on the transaction and delete the old ones.

Thank you and Regards
Sankarshan Rajan
________________________________
From: "Kokora Laurel" <[email-masked]>
To: "Sankarshan Rajan" <[email-masked]>
Sent: Thursday, 11 July, 2019 17:21:33
Subject: TID :  22269652 - British Open 2019 - Sunday  - 21/07/2019  -  Venue : Royal Portrush, Portrush, GB View - Fan seller - Issue : duplicate ticket

Hi Sankarshan,

With reference to this TID 22269652 ,the seller was requested to send us the tickets because the buyer report that he received duplicate tickets. After checking the ticket sent by the seller i did not see any differences ,they are similar .
can you please check it , you can see attached the tickets sent by the seller
Thank you for consideration.

your sincerely
Kokora