Subject: Re: TID: 22273521 - Milano Rocks 2019 - Saturday - 31/08/2019 - MIND Milano Innovation District, Milano, IT - Broker IT - Buyer cannot change email address
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Thu, 11 Jul 2019 03:53:22 +0000

Hi @Brian Sexton<mailto:[email-masked]>

Could you please help here?

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 10 July 2019 19:14
To: India Inbox
Cc: Maksim Semenov
Subject: TID: 22273521 - Milano Rocks 2019 - Saturday - 31/08/2019 - MIND Milano Innovation District, Milano, IT - Broker IT - Buyer cannot change email address

Hi There,

With reference to the above TID, the buyer has requested for change of email address from  [email-masked] to [email-masked]. The agent has requested for change 4 times and the link ro reset the password has been sent as well however the buyer is unable to make the change. The agent has assisted the buyer over the phone however the buyer couldn't reset the password.

Could you please change the email address from [email-masked] to [email-masked] from our system if possible.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 10 July, 2019 20:27:38
Subject: 22273521 - Milano Rocks 2019 - Saturday  - 31/08/2019 - MIND Milano Innovation District, Milano, IT - Broker IT - Buyer cannot change email address

Hi Rosette!

On this TID buyer received link to change email address 4 times but unsuccessful.

Buyer explained - I received email from viagogo, went thru link, created new password, then log in with old email and new password, went to acc settings, changed email address and then nothing.
Old email - [email-masked]
New - [email-masked]

Can we please ask relevant team to resolve this issue?

Regards
Maks!