Subject: 20396969 - Billie Eilish - 27/08/2019 - Megasport Arena, Moscow, RU - Broker RU - Need ask seller to provide correct tickets
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 10 Jul 2019 05:21:45 -0700 (MST)

Hi Rosette! 

Buyer emailed us telling that she cannot change VIP tix because on tix Sellers details. 
She also provided proof from the website that I provided! 

We never send her email that tix that she purchased will be valid at new event location. 

On the website https://msk.kassir.ru/koncert/billie-eilish I found information that - The concert will be held at the "Megasport Sports Palace ". All holders of VIP tickets (sit-in tickets and VIP-entrance), we will offer equivalent tickets in the stands. The exchange will be carried out from June 10, 2019. Information about the exchange procedure will be sent to your e-mail address or to the phone number you specified when purchasing tickets. 

Can we please contact seller and ask him provide correct and valid tickets? 

Regards 
Maks!