Subject: 21919039 - Billie Eilish - 28/08/2019 - Ice Hall Palace, St Petersburg, RU - Broker RU - Need to ask seller to provide correct tickets
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 10 Jul 2019 04:29:02 -0700 (MST)

Hi Rosette! 

Buyer emailed us telling that she received tickets with old event location. I found information about event relocation only on russian website - https://spb.kassir.ru/koncert/billie-eilish?utm_source=google&utm_medium=cpc&utm_campaign=nbo-spb-k50-search-concert-desktop-1766635421&gclid=EAIaIQobChMItIWn_ZGE4wIVGA4rCh3TNQIXEAAYASAAEgLX4PD_BwE 

with message - Friends! Due to the high demand and numerous requests, the Billie Eilish concert, scheduled for August 28, is being transferred to the new site Ice Palace. 
Tickets purchased on the dance floor are REAL (you don’t need to exchange them) - just come with them to the concerts. 
All holders of VIP tickets (sit-in tickets) will be offered equivalent tickets in the stands. 
The VIP tickets will be exchanged in the following order: 
VIP tickets purchased at the Kassir.ru ticket offices in St. Petersburg must be exchanged at the Kassir.ru Central Box Office at Bolshoy Sampsonievsky Prospekt 28, block 2D BC "Mezon Plaza". The exchange will be made from June 13, with you must have a passport and bank details (if the tickets are paid by credit card). 

Buyer received tickets in section - A row 3 and there is no such section on new event map. 

Buyer also contacted event organizer and they told her that she need to change tickets 

Can you please check and ask seller to provide correct tickets? 

Regards 
Maks