Subject: 22003443 - Foo Fighters & Travis Scott & J Balvin - Lollapalooza Stockholm - 3 Day - 28/06/2019 - Gardet - Sportfelt, Stockholm, SE - Fan seller - Seller charged by mistake
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 10 Jul 2019 03:56:43 -0700 (MST)

Hi Rosette! 

Seller on this TID asking why he was charged if he fulfill everything correctly. 
After investigation I saw that buyer purchased tickets for children because it mentioned on listing notes - Concession ticket - child. 
And when buyer emailed us telling that she purchased tix for adult, not for children our agent didn't saw Listing notes and Escalated this case to refund the buyer. 

Seller was charged by mistake because he fulfill the order. 
Can you please approve to Escalate this case to Payments to return charge to the seller? 

Regards 
Maks!