Subject: Fwd: 19925908-Jeff Lynne's Electric Light Orchestra-05/07/2019-State Farm Arena (Formerly Philips Arena), Atlanta, US-Power seller UK- Buyer asking for refund
From: Rosette Modiri <[email-masked]>
To: Gaurav Bhatnagar <[email-masked]>
Date: Wed, 10 Jul 2019 01:22:58 -0700 (MST)

Hi Gaurav, 

FYI 

From: "India Inbox" <[email-masked]> 
To: "Brenda Cruz" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Gaurav Bhatnagar" <[email-masked]> 
Sent: Wednesday, 10 July, 2019 09:50:43 
Subject: Re: 19925908-Jeff Lynne's Electric Light Orchestra-05/07/2019-State Farm Arena (Formerly Philips Arena), Atlanta, US-Power seller UK- Buyer asking for refund 

Thank you Brenda. 

[ mailto:[email-masked] | @Rosette Modiri ] buyer is not entitled to be refunded as tickets were transferred. If buyers do not claim the tickets on time this is buyers fault. 

Kind regards, 

Julia 

From: Brenda Cruz 
Sent: 09 July 2019 22:59 
To: India Inbox; Rosette Modiri; CS.NewYork 
Cc: Gaurav Bhatnagar 
Subject: Re: 19925908-Jeff Lynne's Electric Light Orchestra-05/07/2019-State Farm Arena (Formerly Philips Arena), Atlanta, US-Power seller UK- Buyer asking for refund 
Hello Julia, 

Yes, seller transferred tickets to buyer. 

Regards, 
Brenda 

From: India Inbox 
Sent: Monday, July 8, 2019 11:33 PM 
To: Rosette Modiri; CS.NewYork 
Cc: Gaurav Bhatnagar 
Subject: Re: 19925908-Jeff Lynne's Electric Light Orchestra-05/07/2019-State Farm Arena (Formerly Philips Arena), Atlanta, US-Power seller UK- Buyer asking for refund 
Hi [ mailto:[email-masked] | 
@CS.NewYork ] 

Could you please have a look into the below and check if seller transferred tickets? 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 08 July 2019 20:26 
To: India Inbox 
Cc: Gaurav Bhatnagar 
Subject: 19925908-Jeff Lynne's Electric Light Orchestra-05/07/2019-State Farm Arena (Formerly Philips Arena), Atlanta, US-Power seller UK- Buyer asking for refund 
Hi There, 

With reference to the above TID, the buyer reported before and after the event that the tickets were not transferred to their TM account and provided the proof as well. 

Could you please contact CSNY to request for proof of transfer from Ticket Network and advise if we can refund the buyer here or not. 

Kind Regards, 
Rosette 

From: "Gaurav Bhatnagar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 7 July, 2019 05:13:16 
Subject: 19925908-Jeff Lynne's Electric Light Orchestra-05/07/2019-State Farm Arena (Formerly Philips Arena), Atlanta, US-Power seller UK- Buyer asking for refund 

Hi Rosette, 

With the reference of TID 19925908 Buyer is asking for refund as she was asking for tickets earlier and we have provided her the link for tickets after the event and that link was also not working. Please look into this issue and see if we can provide refund to the buyer. 

Thank you for your patience and consideration. 

Kind Regards 
Gaurav 
Team Viagogo