Subject: TID: 19068672 - Bon Jovi - 07/07/2019 - Wanda Metropolitano - Primary - RAG buyer was denied entry, seller is primary
From: Rosette Modiri <[email-masked]>
Date: Tue, 9 Jul 2019 01:19:21 -0700 (MST)

From: "Jorge Mendoza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 9 July, 2019 06:22:29 
Subject: 19068672 - Bon Jovi - 07/07/2019 - Wanda Metropolitano - Primary - RAG buyer was denied entry, seller is primary 

Hello Sir 

Query - Buyer emailed - There was an issue with my tickets at the venue 

Investigation done - Buyer was denied entry to the event, and had to purchase new tickets at the venue. B advises the venue told him that the tickets were used by someone else. B attached evidence of RAG and new purchase. 
Event is 1 day, 6 hours ago. TS: Complete Do Not Pay Seller. Eticket uploaded on MSBD. Seller is "Primary". B has no RAG flags. 

What needs to be done - Can you please redirected it to the relevant team (Seller is primary)? 

Kind Regards 
Jorge