Subject: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Broker US/ Buyer received incorrect tickets
From: Neeraj Singh <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 7 Jul 2019 14:19:47 -0700 (MST)

Hi Rose, 

Called buyer several times, there is no response, it appears the number is disconnected. Meanwhile the buyer had called and spoken to someone else with the same claim that the timing on tickets is incorrect. 
Kindly advise the next course of action. 

Kind Regards 
Neeraj Singh 

From: "Rosette Modiri" <[email-masked]> 
To: "Neeraj Singh" <[email-masked]> 
Sent: Sunday, 7 July, 2019 04:23:14 
Subject: Re: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Broker US/ Buyer received incorrect tickets 

Hi Neeraj, 

Please call the buyer tonight to check if they attended the event or not. 

Regards, 
Rosette 

From: "Neeraj Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 6 July, 2019 22:13:10 
Subject: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Broker US/ Buyer received incorrect tickets 

Hi Rose, 

The Buyer purchased tickets for 6:00 PM event, though they have been sent tickets for 8:00 PM event for The Killers for the same day. 

The buyer purchased tickets for 6 PM, she has provided image of the receipt. 
On our website there is a 6PM event and an 8PM event for today. The venue is also different for both the events. Buyer is concerned for time and venue both. 

I have attached the images provided by Buyer; the receipt and both the tickets in this email. 

Kindly do the needful. 

Kind Regards 
Neeraj 

From: "Rosette Modiri" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Neeraj Singh" <[email-masked]> 
Sent: Saturday, 6 July, 2019 07:29:01 
Subject: Re: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Broker US/ Buyer received incorrect tickets 

Hi Julia, 

Thanks for the update. 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Neeraj Singh" <[email-masked]> 
Sent: Saturday, 6 July, 2019 07:18:54 
Subject: Re: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Broker US/ Buyer received incorrect tickets 

Hi Rosette, 

We do not need to forward this to CSNY, please advise the buyer the tickets are correct and valid. 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 06 July 2019 01:44 
To: India Inbox 
Cc: Neeraj Singh 
Subject: TID: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Broker US/ Buyer received incorrect tickets 
Hi There, 

With reference to the above TID, the buyer had purchased tickets for The Killers at 6:00 pm however they received tickets for The Killers at 8:00 pm. 

Could you please contact CSNY to check with the Broker US if they can provide the correct tickets to the buyer. 

Kind Regards, 
Rosette 

From: "Neeraj Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 6 July, 2019 06:37:27 
Subject: 22265771/ The Killers/ 3814969/ 06/07/2019/ Cleveland, US/ Power Seller, US/ Buyer received incorrect tickets 

Hi Rosette, 

The Buyer purchased tickets for 6:00 PM event, though they have been sent tickets for 8:00 PM event for The Killers for the same day. 
Kindly escalate it to Seller Support. 

Kind Regards 
Neeraj Singh