Subject: Re: TID: 22098482 -- Falsterbo Horse Show -- 13/07/2019 at 09:00 pm -- Falsterbo Horse Show Arena, Falstebro, SE -- Broker RU -- Buyer request for a refund.
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Elena Lemnaru <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Sun, 7 Jul 2019 10:00:38 +0000

Hi @Elena Lemnaru<mailto:[email-masked]>

Buyer refused alternative ticket offer and is requesting a full refund. Could we please check if seller is able to fulfill the order?

Kind regards,

Julia

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From: Rosette Modiri <[email-masked]>
Sent: 06 July 2019 21:00
To: India Inbox
Cc: Himanshu Manral
Subject: TID: 22098482 -- Falsterbo Horse Show -- 13/07/2019 at 09:00 pm -- Falsterbo Horse Show Arena, Falstebro, SE -- Broker RU -- Buyer request for a refund.

Hi There,

With reference to the above TID, the seller has offered downgrades with 50% compensation however the buyer has declined the offer.

Could you please assign this to seller support to check if the Broker RU can fulfil or not.

Kind Regards,
Rosette
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From: "Himanshu Manral" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 6 July, 2019 01:23:05
Subject: TID: 22098482 -- Falsterbo Horse Show --  13/07/2019 at 09:00 pm --   Falsterbo Horse Show Arena, Falstebro, SE -- Broker RU -- Buyer request for a refund.

Hi Rosette,

Previous agent "rhianna.sheil" offered downgraded alt. tix to the buyer with the 50% compensation as per seller request.

Buyer rejected the offer and request for a full refund now.

We need to confirm from the seller whether he can fulfil the order or not.

Please do the needful.

Regards,
Himanshu