Subject: Re: TID: 22182300 / Once On This Island / Circle In The Square, New York, US / 06/07/2019 14:00 / Ticket Network / buyer received incorrect tickets.
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Sumit Gangwar <[email-masked]>
Date: Sat, 6 Jul 2019 16:25:20 +0000

Hi @On-call Data Management<mailto:[email-masked]>,

The seller listed tickets for "Oklahoma" but the tickets sold for "Once On This Island", can you please check for mapping errors? Thanks!

Hi Ana,

Please explain the buyer, that according to primary, production for "Once On This Island" ended back in Jan 6 2019 (See below). Ask them if they want to attend to Oklahoma instead and offer a 50% discount as compensation.

https://www.broadway.com/search/?q=Once+On+This+Island

Search Results: Once On This Island | Broadway.com <https://www.broadway.com/search/?q=Once+On+This+Island>
www.broadway.com
Search Results on Broadway.com - The BEST source for Broadway Shows, Broadway Tickets, Off-Broadway Tickets, Broadway Photos, Broadway Videos, Broadway News & Features.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox
Sent: Saturday, July 6, 2019 12:05:08 PM
To: Rosette Modiri; CS.NewYork
Cc: Sumit Gangwar
Subject: Re: TID: 22182300 / Once On This Island / Circle In The Square, New York, US / 06/07/2019 14:00 / Ticket Network / buyer received incorrect tickets.

Hi there,

@CS.NewYork<mailto:[email-masked]> could we have confirmation that tickets are correct?

It matches with the venue, date and section but thhere's no event name.
I tried and check e-tickets for the same event but there are no other sales.

Thanks!

Ana.

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Saturday, July 6, 2019 3:51 PM
To: India Inbox
Cc: Sumit Gangwar
Subject: TID: 22182300 / Once On This Island / Circle In The Square, New York, US / 06/07/2019 14:00 / Ticket Network / buyer received incorrect tickets.

Hi There,

With reference to the above TID, the buyer had purchased 2 tickets for Once On This Island however he received tickets for OKLAHOMA which seems to be a different event.

Could you please contact CSNY to check with Ticket Network if they can fulfil the correct tickets or not.

Event is in 2 hours away.

Kind Regards,
Rosette
________________________________
From: "Sumit Gangwar" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 6 July, 2019 21:05:36
Subject: 22182300 / Once On This Island / Circle In The Square, New York, US / 06/07/2019 14:00 / Ticket Network  /  buyer received incorrect tickets.

Hi Rosette,

This is regarding above mentioned TID 22182300, the buyer called informing that the tickets are for different event " OKLAHOMA", whereas the event is Once On This Island.

The event is 3 hours away only.

Kindly forward it to the relevant department and update.

Regard's
Sumit