Subject: Undeliverable: Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets
From: <[email-masked]>
To: <[email-masked]>
Date: Fri, 5 Jul 2019 23:34:44 +0000

[http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group cs.newyork only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
rosette         Office 365      cs.newyork
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Office 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   7/5/2019 11:27:04 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       MN2PR19MB2879.namprd19.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       7/5/2019
11:27:04 PM     mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       7/5/2019
11:27:04 PM     mail.lsmindia.com       mail.lsmindia.com       ESMTPS  *
3       7/5/2019
11:27:04 PM     mail.lsmindia.com       localhost       ESMTP   *
4       7/5/2019
11:27:05 PM     localhost       mail.lsmindia.com       ESMTP   1 sec
5       7/5/2019
11:34:38 PM     mail.lsmindia.com       relay.mimecast.com      ESMTP   7 min, 33 sec
6       7/5/2019
11:34:42 PM     eu-smtp-1.mimecast.com  CO1NAM04FT056.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)    4 sec
7       7/5/2019
11:34:43 PM     CO1NAM04FT056.eop-NAM04.prod.protection.outlook.com     BN6PR19CA0099.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384)    1 sec
8       7/5/2019
11:34:43 PM     BN6PR19CA0099.namprd19.prod.outlook.com MN2PR19MB2879.namprd19.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Fri, 5 Jul 2019 16:27:04 -0700
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
CC: Jacklyn Coronel <[email-masked]>, CS.NewYork
        <[email-masked]>, Muskan Chaudhary <[email-masked]>
Subject: Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium,
 Foxborough, US - Broker US - Please re-send the tickets
Authentication-Results-Original: relay.mimecast.com;    dkim=none;      dmarc=none;
        spf=pass (relay.mimecast.com: domain of [email-masked] designates
 108.170.60.122 as permitted sender) smtp.mailfrom=[email-masked]

Subject: Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Jacklyn Coronel <[email-masked]>, CS.NewYork <[email-masked]>, Muskan Chaudhary <[email-masked]>
Date: Fri, 5 Jul 2019 16:27:04 -0700

Hi Julia, 

The agent is working on it now. 

Thanks for the great help! 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Jacklyn Coronel" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Muskan Chaudhary" <[email-masked]> 
Sent: Saturday, 6 July, 2019 04:53:04 
Subject: Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets 

Thank you Jacklyn. 

[ mailto:[email-masked] | @Rosette Modiri ] can agent please action case as below? 

Kind regards, 

Julia 

From: Jacklyn Coronel 
Sent: 05 July 2019 23:16 
To: India Inbox; Rosette Modiri; CS.NewYork 
Cc: Muskan Chaudhary 
Subject: Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets 

Hello, 

Please advise the buyer to create an account with the link below. 

[ https://protect-eu.mimecast.com/s/-RE-COMomfAnpE5sEXddw?domain=am.ticketmaster.com | https://protect-eu.mimecast.com/s/-RE-COMomfAnpE5sEXddw?domain=am.ticketmaster.com ] 

The tickets should be there. Please reach out if they continue to have trouble. 

Best regards, 

Jacklyn 

Seller Support US, v iagogo Inc 
Phone: (415) -429-1056 
7 days a week 1pm EST – 10pm EST 

From: India Inbox 
Sent: Friday, July 5, 2019 5:52:44 PM 
To: Rosette Modiri; CS.NewYork 
Cc: Muskan Chaudhary 
Subject: Re: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets 
HI [ mailto:[email-masked] | 
@CS.NewYork ] 

Would it be possible to check with seller if they can re-transfer? 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 05 July 2019 21:26 
To: India Inbox 
Cc: Muskan Chaudhary 
Subject: TID: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets 
Hi There, 

With reference to the above TID, the buyer is chasing their tickets and provided the proof of TicketMaster account without tickets. 

Could you please contact CSNY to check with the Broker US if they can re-transfer the tickets to buyer. 

Event is in 2 day(s), 2 hours away 

Kind Regards, 
Rosette 

From: "Muskan Chaudhary" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 6 July, 2019 01:51:25 
Subject: 19269702 - The Rolling Stones - 07/07/2019 - Gillette Stadium, Foxborough, US - Broker US - Please re-send the tickets 

Hi Rosette, 

With reference to the TID: 19269702 

Buyer called in chasing for tickets. The seller has uploaded the proof of purchase but buyer hasn't received any tickets in his ticketmaster account 
Could you please re-send the tickets to buyer. 

Thanks and Regards 
Muskan