Subject: Re: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity.
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Shauna Hedderman <[email-masked]>, Silvia Floranes <[email-masked]>, Mansi Chhabra <[email-masked]>, Bhawna Bilwal <[email-masked]>
Date: Fri, 5 Jul 2019 15:57:59 -0700 (MST)

Hi Julia, 

Actually, we don't have any German agent available now but we can assign it to a German agent in 07:30 shift. 

Kind Regards, 
Rosette 

From: "India Inbox" <[email-masked]> 
To: "Shauna Hedderman" <[email-masked]>, "Silvia Floranes" <[email-masked]>, "Mansi Chhabra" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Bhawna Bilwal" <[email-masked]> 
Sent: Saturday, 6 July, 2019 04:09:22 
Subject: Re: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 

Thanks Shauna. 

[ mailto:[email-masked] | @Rosette Modiri ] can we please have a german agent to follow wrong ticket process now? 

Kind regards, 

Julia 

From: Shauna Hedderman 
Sent: 05 July 2019 22:37 
To: India Inbox; Silvia Floranes; Mansi Chhabra 
Cc: Bhawna Bilwal 
Subject: Re: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 
Hey, 

We would still need to follow the wrong tickets process here. 

Kind Regards, 
Shaunna 

From: India Inbox 
Sent: 05 July 2019 23:34 
To: Silvia Floranes; Mansi Chhabra; Shauna Hedderman 
Cc: Bhawna Bilwal 
Subject: Re: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 
Hi Silvia, 

as the power seller never has been contacted asking if he can provide the correct tickets the correct process has not been followed. 

I was forwarding this case to you as the event is in 18 hours and I thought we would not get an update from ZA in time. 

Kind regards, 

Julia 

From: Silvia Floranes 
Sent: 05 July 2019 19:37 
To: India Inbox; Mansi Chhabra; Shauna Hedderman 
Cc: Bhawna Bilwal 
Subject: Re: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 

Has the wrong tickets process been followed here? 

In regards to "TL Sylvia", there is another Sylvia in ZA, so perhaps she is the one that was told. Anyhow, regardless who is following the case, we have to take ownership now 

From: India Inbox 
Sent: 05 July 2019 19:29:47 
To: Mansi Chhabra; Silvia Floranes; Shauna Hedderman 
Cc: Bhawna Bilwal 
Subject: Re: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 
Hi [ mailto:[email-masked] | 
@Silvia Floranes ] [ mailto:[email-masked] | @Shauna Hedderman ] 

    * buyer claimed he only received 2 instead of 4 tickets 
    * buyer provided proof 
    * this case has been flagged to contact seller regarding this issue 
    * seller was not contacted asking about quantity of tickets 
    * event is in 23 hours 
    * Buyer total: 884.73 Euro 
Could you please advise? 

Kind regards, 

Julia 

From: Mansi Chhabra <[email-masked]> 
Sent: 05 July 2019 04:17 
To: India Inbox 
Cc: Bhawna Bilwal 
Subject: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 
Hi, 

With reference to TID: 22490115, buyer received incorrect quantity as buyer purchased 4 tickets and received only 2 tickets. Buyer also provided the proof and the case was flagged to TL Sylvia to contact SS team in order to confirm if seller can still fulfil. 

Could you please ask any update regarding the case from TL Sylvia. 

Kind Regards 
Mansi 

From: "Bhawna Bilwal" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Friday, 5 July, 2019 09:13:46 
Subject: 22490115 - Metallica - 06/07/2019 - Berlin - Broker NO - Incorrect quantity. 

Hi Mansi, 

With reference to above stated TID, buyer received incorrect qty of tickets as he purchased 4 tickets but received only 2 and provided proof regarding the same as well. Case was flagged to TL Sylvia to contact SS in order to confirm if seller can still fulfil. 

Could you please ask if there is any update on this case from seller's side? 

Thank you for your consideration. 

Kind Regards, 
Bhawna