Subject: FW: HR Tool Issue (04.07.19)
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>, Virat Joshi <[email-masked]>
Date: Fri, 5 Jul 2019 13:15:13 +0000

High Risk tool should be working again.

From: Prabhat Shah
Sent: Friday 5 July 2019 14:01
To: Brian Sexton <[email-masked]>
Subject: RE: HR Tool Issue (04.07.19)

Should be working now. Passing on just in case.

From: Brian Sexton
Sent: 05 July 2019 12:53
To: Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Hi Prab,

Thanks for letting me know. I'll get them to try log in periodically in the meantime to help control the queue.

Kind regards,
Brian

From: Prabhat Shah
Sent: Friday 5 July 2019 11:51
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Just replying directly to you on this - unfortunately it's a bigger issue that the guys are working on. Will confirm as soon as it's fixed. Until then, they should try to continue to log in every now and then. But until it's fixed, we can't do anything else.

From: Brian Sexton
Sent: 05 July 2019 11:45
To: Padraig Myers <[email-masked]<mailto:[email-masked]>>; Prabhat Shah <[email-masked]<mailto:[email-masked]>>; IT Services <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

@IT Services<mailto:[email-masked]> there was a server issue yesterday that caused downtime on the High Risk Verification tool, could this please be checked again as the tool is down again?

Kind regards,
Brian

From: Brian Sexton
Sent: Friday 5 July 2019 09:52
To: Padraig Myers <[email-masked]<mailto:[email-masked]>>; Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Hi both,

Indian agents have reported that the High Risk tool is down again, could this please be checked?

Kind regards,
Brian

From: Brian Sexton
Sent: Thursday 4 July 2019 13:43
To: Padraig Myers <[email-masked]<mailto:[email-masked]>>; Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

It's working now thanks Padraig.

@Prabhat Shah<mailto:[email-masked]> queue was around 160 listings yesterday, it's gone up to 420 listings now - we have three agents working now to bring the queue back down

Kind regards,
Brian

From: Padraig Myers
Sent: Thursday 4 July 2019 13:30
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Can you try again now

From: Brian Sexton
Sent: Thursday 4 July 2019 12:31
To: Padraig Myers <[email-masked]<mailto:[email-masked]>>; Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Hi,

It's still not working for the agents in India;

https://documentverificationtool-viagogocorp.msappproxy.net/#/

Kind regards,
Brian

From: Padraig Myers
Sent: Thursday 4 July 2019 12:23
To: Prabhat Shah <[email-masked]<mailto:[email-masked]>>; Brian Sexton <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

This should be working again now

From: Prabhat Shah
Sent: Thursday 4 July 2019 11:00
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Padraig Myers <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Payment Team to Bcc.

Padraig - adding you on cc. Edwin mentioned on Teams - he was going to see you about this. Timeline:

  *   In the morning it wasn't working
  *   Edwin sent me a note at approx. 10am (IE time) - to confirm it was fixed
  *   At that time, I was able to log in - so informed Brian to let India know
  *   India agents tried a little while after - but couldn't access
  *   I re-tried, and had the same 'Auth Failed'

For ref, trying to access this tool: http://verificationadmin.tools.viagogo.prod/#/

From: Brian Sexton
Sent: 04 July 2019 11:50
To: Uygar Yilmaz <[email-masked]<mailto:[email-masked]>>; Payment Tech <[email-masked]<mailto:[email-masked]>>; Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: RE: HR Tool Issue (04.07.19)

Thanks Uygar.
@Prabhat Shah<mailto:[email-masked]> it still isn't working since you sent your email, we gave it some time but it seems the server issue is persisting.

Kind regards,
Brian

From: Uygar Yilmaz
Sent: Thursday 4 July 2019 10:45
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Payment Tech <[email-masked]<mailto:[email-masked]>>
Cc: Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: Re: HR Tool Issue (04.07.19)

There seems to be a server issue.
IT is working on it.

Best,
Uygar

-------- Original message --------
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Date: 04/07/2019 04:15 (GMT-05:00)
To: Payment Tech <[email-masked]<mailto:[email-masked]>>
Cc: Prabhat Shah <[email-masked]<mailto:[email-masked]>>
Subject: FW: HR Tool Issue (04.07.19)

Hi,

None of the High Risk Verification agents in India are able to access the tool.

Here is a list of agents who should have access;
Amitej.Dhar
Amit.Thakur
Garima.Negi
Aditi.Bhadoria
Kunal.Rastogi
Mutomb.Arnold
Maksim.Semenov
Siddharth.Taneja
Ashwani.Panicker
Ritesh.Sinha
Nathan.Mbwata
Omprakesh.Singh
Sarav.Mitar
Kannedy.Barai
Monish.Rawat

This is the link they use to access the tool;

https://documentverificationtool-viagogocorp.msappproxy.net/#/

Could someone please help here?

Kind regards,
Brian

From: Kritika Mirchandani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday 4 July 2019 08:53
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Virat Joshi <[email-masked]<mailto:[email-masked]>>
Subject: HR Tool Issue (04.07.19)
Importance: High

Hi Brian,

Agents are unable to access High Risk Verification Tool. Please find the error screenshot attached.
Can you please check this issue with the tech team.

Thank you for your cooperation.

Kind Regards
Kritika Mirchandani