Subject: Re: 21076844- Goodwood Festival of Speed - Saturday Ticket - 06/07/2019 07:00 - Goodwood, Goodwood, GB, Broker UK - Buyer accepted the alternative ticket
From: India Inbox <[email-masked]>
To: Veronika Grigjane <[email-masked]>, Elena Lemnaru <[email-masked]>, Rosette Modiri <[email-masked]>
Cc: Mbala Zolana <[email-masked]>
Date: Thu, 4 Jul 2019 18:11:47 +0000

Hi Veronika,

I have just checked the case and CF has advised buyer they cannot cancel the order. Buyer has opened the email but did not reply.

Kind regards,

Julia

________________________________
From: Veronika Grigjane
Sent: 04 July 2019 10:39
To: Elena Lemnaru; India Inbox; Rosette Modiri
Cc: Mbala Zolana
Subject: RE: 21076844- Goodwood Festival of Speed - Saturday Ticket - 06/07/2019 07:00 - Goodwood, Goodwood, GB, Broker UK - Buyer accepted the alternative ticket

Hi All,

Just checked the case, an email was sent to the seller informing that the buyer is accepting a hand over but then the buyer contacted asking for a full refund.

Please assign a CS agent to deal with the buyer before we will inform the seller again.

Thank you.

Veronika Grigjane

Seller Support RU

________________________________
From: Elena Lemnaru
Sent: Thursday, July 4, 2019 9:02:17 AM
To: India Inbox; Rosette Modiri; Veronika Grigjane
Cc: Mbala Zolana
Subject: Re: 21076844- Goodwood Festival of Speed - Saturday Ticket - 06/07/2019 07:00 - Goodwood, Goodwood, GB, Broker UK - Buyer accepted the alternative ticket

Hi @Veronika Grigjane<mailto:[email-masked]>,

Can you please have a look?

Kind Regards
Elena

Seller Support Italian

________________________________
From: India Inbox
Sent: 04 July 2019 01:22:50
To: Rosette Modiri; Elena Lemnaru
Cc: Mbala Zolana
Subject: Re: 21076844- Goodwood Festival of Speed - Saturday Ticket - 06/07/2019 07:00 - Goodwood, Goodwood, GB, Broker UK - Buyer accepted the alternative ticket

Hi @Elena Lemnaru<mailto:[email-masked]>

Buyer accepted handover, could this please be forwarded to UK team?

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 03 July 2019 23:36
To: India Inbox
Cc: Mbala Zolana
Subject: 21076844- Goodwood Festival of Speed - Saturday Ticket - 06/07/2019 07:00 - Goodwood, Goodwood, GB, Broker UK - Buyer accepted the alternative ticket

Hi There,

With reference to the above TID, the buyer has accepted to pick up the tickets as suggested by the seller.

Could you please contact seller support to inform the Broker UK that the buyer accepted Handover.

Kind Regards,
Rosette
________________________________
From: "Mbala Zolana" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 4 July, 2019 02:30:43
Subject: 21076844- Goodwood Festival of Speed - Saturday Ticket - 06/07/2019 07:00 - Goodwood, Goodwood, GB, Broker UK - Buyer accepted the alternative ticket

Hi rosette

The seller informed us that will not be able to send the tickets in time for the event, we have contacted the buyer to ask if they will accept a handover the tickets directly at the event and the buyer already accepted

could please contact the seller support to informed the seller about

Kind Regards

Mbala Zolana