Subject: Re: 21769023 - Lindsey Stirling -27/06/2019 - Del Mar Racetrack & Fairgrounds, Del Mar, US - ticket network - the buyer did not get the tickets for the actual show
From: Lincoln Ferreira <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>, Shaquela Shepherd <[email-masked]>, Tempest JeanBaptiste <[email-masked]>
Cc: Aaron Roshy <[email-masked]>
Date: Thu, 4 Jul 2019 14:05:04 +0000

Hi @Shaquela Shepherd<mailto:[email-masked]> and @Tempest JeanBaptiste<mailto:[email-masked]>,

Please read the seller's response below and advise, tickets were listed as Lindsey Stirling tickets.

Kind regards,

Lincoln Ferreira
CS.NY Seller Support US-CA
[email-masked]
(415) 429-1056 Ext. 4646

________________________________
From: India Inbox
Sent: Wednesday, July 3, 2019 9:47:50 PM
To: Rosette Modiri; CS.NewYork
Cc: Aaron Roshy
Subject: Re: 21769023 - Lindsey Stirling -27/06/2019 - Del Mar Racetrack & Fairgrounds, Del Mar, US - ticket network - the buyer did not get the tickets for the actual show

Hi @CS.NewYork<mailto:[email-masked]>

Could the below please be checked?

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 04 July 2019 01:47
To: India Inbox
Cc: Aaron Roshy
Subject: 21769023 - Lindsey Stirling -27/06/2019 - Del Mar Racetrack & Fairgrounds, Del Mar, US - ticket network - the buyer did not get the tickets for the actual show

Hi There,

With reference to the above TID, the event was located inside the Fair and  the buyer has reported that the tickets received were only for the entrance to the fair and not to the show (Lindsey Stirling ). The buyer could only get access to the Fair instead of attending the show. We checked the uploaded tickets and it's clearly specified that COUNTY FAIR.

Could you please contact CSNY to check with the Broker US if these tickets were valid for the show or not.

Kind Regards,
Rosette
________________________________
From: "Aaron Roshy" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 4 July, 2019 04:23:42
Subject: 21769023 - Lindsey Stirling -27/06/2019 - Del Mar Racetrack & Fairgrounds, Del Mar, US - ticket network - the buyer did not get the tickets for the actual show

Hi Rosette ,

The customer had purchased  E-tickets for Lindsey stirling show  .
But the tickets he received were only for the entrance to the fair not for the Lindsey stirling show .
No where In the E-tickets it is mentioned that it is Lindsey stirling show .
The buyer was not rejected at gate as he did not go to the show .

please advise should we offer a partial refund or a full refund

Kind Regards
Aaron Roshy