Subject: 21769023 - Lindsey Stirling -27/06/2019 - Del Mar Racetrack & Fairgrounds, Del Mar, US - ticket network - the buyer did not get the tickets for the actual show
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Aaron Roshy <[email-masked]>
Date: Wed, 3 Jul 2019 18:47:00 -0700 (MST)

Hi There, 

With reference to the above TID, the event was located inside the Fair and the buyer has reported that the tickets received were only for the entrance to the fair and not to the show (Lindsey Stirling ). The buyer could only get access to the Fair instead of attending the show. We checked the uploaded tickets and it's clearly specified that COUNTY FAIR. 

Could you please contact CSNY to check with the Broker US if these tickets were valid for the show or not. 

Kind Regards, 
Rosette 

From: "Aaron Roshy" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 4 July, 2019 04:23:42 
Subject: 21769023 - Lindsey Stirling -27/06/2019 - Del Mar Racetrack & Fairgrounds, Del Mar, US - ticket network - the buyer did not get the tickets for the actual show 

Hi Rosette , 

The customer had purchased E-tickets for Lindsey stirling show . 
But the tickets he received were only for the entrance to the fair not for the Lindsey stirling show . 
No where In the E-tickets it is mentioned that it is Lindsey stirling show . 
The buyer was not rejected at gate as he did not go to the show . 

please advise should we offer a partial refund or a full refund 

Kind Regards 
Aaron Roshy