Subject: Re: 20942051 -- Sting - Lucca Summer Festival 2019 -- 29/07/2019 at 21:30pm -- Piazza Napoleone, Lucca, IT -- Broker IT - Buyer chasing tickets or refund
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, CSpayments <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Thu, 4 Jul 2019 01:27:12 +0000

Hi @CSpayments<mailto:[email-masked]>

Could you please have a look into the below as there was a note on the case stating to forward to payment team?

Thanks!

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 04 July 2019 01:23
To: India Inbox
Cc: Himanshu Manral
Subject: TID: 20942051 -- Sting - Lucca Summer Festival 2019 -- 29/07/2019 at 21:30pm -- Piazza Napoleone, Lucca, IT -- Broker IT - Buyer chasing tickets or refund

Hi There,

With reference to the above TID, the buyer had reported that his account has been hacked and the tickets have been relisted by someone else. They have changed his email ID from [email-masked] to [email-masked] as well.

The case has been escalated to Fraud Team who just put a soft blocked and stopped payments on this account until we confirms password and payment methods are secure.

The buyer has confirmed all the informations during the security check:

- Correct email address: [email-masked]
- Last 4 digits of the card: VISA: ************1926
- New email id: [email-masked] for further contacts.

Could you please check with Fraud team if the email address in the account can be changed to the correct one.

Kind Regards,
Rosette
________________________________
From: "Himanshu Manral" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Thursday, 4 July, 2019 03:46:04
Subject: TID: 20942051 -- Sting - Lucca Summer Festival 2019 -- 29/07/2019 at 21:30pm -- Piazza Napoleone, Lucca, IT -- Broker IT - Buyer chasing tix or refund

Hi Rosette,

Buyer claimed that his account has been hacked and the tix were relisted by someone else.
The email address has been changed to [email-masked] as well.

Fraud team put a soft blocked and stopped payments on this account until we confirms password and payment methods are secure.

Buyer confirmed the correct details during the security check:
Correct email address: [email-masked]
Last 4 digits of the card: VISA: ************1926
New email id: [email-masked] for further contacts.

We need to escalate this case to the payments team now.

Please investigate the case and advise further.

Regards,
Himanshu