Subject: 21093803 - Stevie Wonder & Lionel Richie - Barclaycard British Summer Time 2019 - Saturday - 06/07/2019 13:00 - Hyde Park, London, GB - Fan Selle - Assign to day shift agent to call UPS
From: Rosette Modiri <[email-masked]>
To: Mansi Chhabra <[email-masked]>
Cc: David Mboyo <[email-masked]>
Date: Wed, 3 Jul 2019 18:26:39 -0700 (MST)

Hi Mansi, 

Could you please assign this case to any of your agents, the buyer is claiming to have not received the tickets however UPS TN says tickets were delivered at mailbox. 

Please advise the agent to call UPS in order to raise the investigation. 

Event is in 2 day(s), 11 hours away. 

Kind Regards, 
Rosette 

From: "David Mboyo" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 4 July, 2019 04:09:44 
Subject: 21093803 - Stevie Wonder & Lionel Richie - Barclaycard British Summer Time 2019 - Saturday - 06/07/2019 13:00 - Hyde Park, London, GB - Fan Selle - Assign to day shift agent to call UPS 

Hi Rosette, 

With reference to the order ID:21093803, buyer is claiming he never receive the ticket while the tracking shows the ticket were delivered and left at the mailbox. 

Kindly assign this case to a day shift agent to call UPS and investigate the matter, if possible, to escalate to shipping investigation. 

Kind regards 
David