Subject: Fwd: 22221428 -Jennifer Lopez -29/06/2019 20:00 -TUnited Center, Chicago, US - Broker US - Wrong Date e-ticket
From: Rosette Modiri <[email-masked]>
To: Nomatter Makaza <[email-masked]>
Date: Wed, 3 Jul 2019 12:48:59 -0700 (MST)

Hi Nomatter, 

Please advise the buyer accordingly. 

Rosette, 

From: "India Inbox" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Nomatter Makaza" <[email-masked]> 
Sent: Thursday, 4 July, 2019 01:08:31 
Subject: Re: 22221428 -Jennifer Lopez -29/06/2019 20:00 -TUnited Center, Chicago, US - Broker US - Wrong Date e-ticket 

Hi there, 

please refund as EDM Error as we did not inform buyers about rescheduled date. 

Kind regards, 

Julia 

From: Rosette Modiri <[email-masked]> 
Sent: 03 July 2019 18:06 
To: India Inbox 
Cc: Nomatter Makaza 
Subject: 22221428 -Jennifer Lopez -29/06/2019 20:00 -TUnited Center, Chicago, US - Broker US - Wrong Date e-ticket 
Hi There, 

As explained earlier, the buyer had received the tickets for the wrong date, he had purchased tickets for 29/06/2019 but he received for 30/06/2019. The buyer had refused to use the wrong tickets and asked for a refund. 

Could you please check with CSNY if the buyer can be refunded here. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Nomatter Makaza" <[email-masked]> 
Sent: Monday, 1 July, 2019 03:39:30 
Subject: 22221428 -Jennifer Lopez -29/06/2019 20:00 -TUnited Center, Chicago, US - Broker US - Wrong Date e-ticket 
Hi There, 

With reference to the above TID, the buyer had purchased the tickets for 29/06/2019 however he received tickets for 30/06/2019. The buyer has refused to use the wrong tickets and would like a full refund. 

Could you please inform CSNY that the Broker US had upload the wrong tickets and if they can approve the buyer's refund here. 

Kind Regards, 
Rosette 

From: "Nomatter Makaza" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 30 June, 2019 23:51:19 
Subject: 22221428 -Jennifer Lopez -29/06/2019 20:00 -TUnited Center, Chicago, US - Broker US - Wrong ticket (Date) eticket 

Hie Rose 

With reference to TID :22221428 ,the buyer has called in stating they received a wrong date for their tickets they purchased. 

She stated that she had attended the event yesterday as stated on the listing but they told her the event is due tomorrow that is today.The date on the listing is 29/06/2019 20:00 and on the e-ticket its 30/06/2019 20:00.Buyer is chasing for full refund as she will not be able to attend the event today. 

Can you please forward the case to the relevant department. 

Thank you for your consideration 
Kind Regards 
Ruvarashe 

-- 
Thank you for your consideration 
Kind Regards 
Ruvarashe