Subject: RE: TID 18544782 - Pink - Date : 29/06/2019 17:00 (Local) When: 3 day(s), 17 hours ago Venue : Wembley Stadium, London, GB- Wrong tickets.
From: Brian Sexton <[email-masked]>
To: David Lee <[email-masked]>, Robert Cosgrove <[email-masked]>, Team Lead <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>
Date: Wed, 3 Jul 2019 11:41:30 +0000

Hi @Team Lead<mailto:[email-masked]>,

Can this please be reviewed with Sidje?

Can you also have huddles with your teams about this?

https://ols.talentlms.com/unit/view/id:4390

Kind regards,
Brian

From: David Lee
Sent: Wednesday 3 July 2019 10:02
To: Brian Sexton <[email-masked]>; Robert Cosgrove <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>
Subject: RE: TID 18544782 - Pink - Date : 29/06/2019 17:00 (Local) When: 3 day(s), 17 hours ago Venue : Wembley Stadium, London, GB- Wrong tickets.

Hi Brian,

Can you chase this up please? A Comms was sent out very recently regarding this specific issue so agents should not be offering partial refunds here. Can you please confirm all agents have read and understood the update regarding this issue.

It causes a lot of problems by driving contact from sellers who are being incorrectly charged and increases the work load for payments, other CF agents and seller support who then have to fix these issues. Not to mention is cost to the company for these cases.

Kind regards,

Dave

From: Anthony Barbosa
Sent: 03 July 2019 09:49
To: David Lee <[email-masked]<mailto:[email-masked]>>
Subject: TID 18544782 - Pink - Date : 29/06/2019 17:00 (Local) When: 3 day(s), 17 hours ago Venue : Wembley Stadium, London, GB- Wrong tickets.

Hi David,

Can you please contact Outsourcing to check if all the agents know about the VIP ( Club wembley Tickets).

I had few cases that the agent is offering to keep the ticket with partial refund and they are all from India. The update about wrong ticket for wembley is available since the 22/06 and the agent in this case asked the buyer to keep the tickets on 29/06.

The agent Sidje.Ehua asked the buyer to return the tickets and have a follow up set after the seller inform that the tickets were correct. 29/06/19 15:00

Kind regards,

Anthony Barbosa

Quality Specialist