Subject: Re: TID: 22391367 - Elton John - 04/11/2019 at 20:00pm -- Amalie Arena (formerly Tampa Bay Times Forum), Tampa, US -Ticket Network - Wrong date e-tickets.
From: Jacklyn Coronel <[email-masked]>
To: India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, CS.NewYork <[email-masked]>
Cc: Himanshu Manral <[email-masked]>
Date: Tue, 2 Jul 2019 22:12:23 +0000

Hello,

I reached out to the seller about the needed correction.

Best regards,

Jacklyn

Seller Support US, viagogo Inc
Phone: (415) -429-1056
7 days a week 1pm EST – 10pm EST

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From: India Inbox
Sent: Tuesday, July 2, 2019 1:19:47 PM
To: Rosette Modiri; CS.NewYork
Cc: Himanshu Manral
Subject: Re: TID: 22391367 - Elton John - 04/11/2019 at 20:00pm -- Amalie Arena (formerly Tampa Bay Times Forum), Tampa, US -Ticket Network - Wrong date e-tickets.

Hi @CS.NewYork<mailto:[email-masked]>

Could you please have a look into the below?

Kind regards,

Julia

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From: Rosette Modiri <[email-masked]>
Sent: 01 July 2019 20:05
To: India Inbox
Cc: Himanshu Manral
Subject: TID: 22391367 - Elton John - 04/11/2019 at 20:00pm -- Amalie Arena (formerly Tampa Bay Times Forum), Tampa, US -Ticket Network - Wrong date e-tickets.

Hi There,

With reference to the above TID , As explained earlier the buyer had purchased tickets for 04/11/2019 but he received the tickets for Nov 2018.

Could you please remind CSNY to check with Ticket Network if these tickets will be valid or not.

Kind Regards,
Rosette

Ticket Networ

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From: "India Inbox" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "CS.NewYork" <[email-masked]>
Cc: "Himanshu Manral" <[email-masked]>
Sent: Friday, 28 June, 2019 09:46:51
Subject: Re: TID: 22391367 - Elton John - 04/11/2019 at 20:00pm -- Amalie Arena (formerly Tampa Bay Times Forum), Tampa, US  -Ticket Network - Wrong date e-tickets.

Hi @CS.NewYork<mailto:[email-masked]>

Could you please check the below as buyer received tickets for Nov 2018 and event is not tagged as rescheduled?

Kind regards,

Julia

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From: Seeta Seeta <[email-masked]>
Sent: 28 June 2019 01:41
To: India Inbox
Cc: Himanshu Manral
Subject: TID: 22391367 -- Elton John -- 04/11/2019 at 20:00pm -- Amalie Arena (formerly Tampa Bay Times Forum), Tampa, US --Ticket Network UK -- Wrong date e-tix.

Hi There,

With the reference TID:22391367, Buyer called asking for refund as she received incorrect tickets, buyer ordered tickets for 04/11/2019 but he received tickets for Nov 2018 in different venue.

Can you please help me to determine whether the tickets will be valid or not.

Kind Regards,
Seeta
________________________________
From: "Himanshu Manral" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Friday, 28 June, 2019 03:11:38
Subject: TID: 22391367 -- Elton John -- 04/11/2019 at 20:00pm -- Amalie Arena (formerly Tampa Bay Times Forum), Tampa, US  --Ticket Network UK -- Wrong date e-tix.

Hi Seeta,

Buyer received wrong e-tix for a past dated event and request for a full refund.

E-tix received are for Elton John, Nov 2018 event for a different venue.

We need to pass on this info to the concern team to confirm whether the e-tix are incorrect or not and if we can request for a full refund for this order.

Please do the needful.

Regards,
Himanshu