Subject: Re: 3678933 - Bert Kreischer - 26/06/2019 -21:30 - Perth, AU - Fan Seller
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Tue, 2 Jul 2019 17:50:58 +0000

Hi @On-call Data Management<mailto:[email-masked]>

Could you please have a look into the below?

Kind regards,

Julia

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 01 July 2019 19:37
To: India Inbox
Cc: Pravesh Singh
Subject: 3678933 - Bert Kreischer - 26/06/2019 -21:30 - Perth, AU - Fan Seller

Hi There,

With reference to the above EID, the buyer has reported that on the tickets the event time was 6:00pm - 7:00pm however on our website they have been told that event time was 9:30 pm due to that they missed the show. The agent has investigated on the official website online and found out that the event time was 7:00pm - 8:30pm.

Could you please inform EDM to investigate on this issue and advise if the buyer can be eligible for a refund or not.

Reference link: http://www.astortheatreperth.com/events/bert-kreischer-body-shots-tour/<https://protect-eu.mimecast.com/s/uVoZCWLzxhjRrNYT6GieQ?domain=astortheatreperth.com>

Kind Regards,
Rosette
________________________________
From: "Pravesh Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Monday, 1 July, 2019 06:10:11
Subject: 3678933-Bert Kreischer-26/06/2019-21:30-Perth, AU-Fan Seller

Hi Rosette,

With reference to T ID: 22287437, On our website timing was 9:30, when buyer printed the tickets then on the tickets time was 6 to 7.

I have checked online and find out that the exact time was 7 to 8:30. Buyer claiming that I missed the event.
Reference link: http://www.astortheatreperth.com/events/bert-kreischer-body-shots-tour/<https://protect-eu.mimecast.com/s/uVoZCWLzxhjRrNYT6GieQ?domain=astortheatreperth.com>

Can you please review this case once and confirm whether buyer will be refunded or not.

Kind Regards,
Pravesh