Subject: 3678933 - Bert Kreischer - 26/06/2019 -21:30 - Perth, AU - Fan Seller
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Pravesh Singh <[email-masked]>
Date: Mon, 1 Jul 2019 12:37:23 -0700 (MST)

Hi There, 

With reference to the above EID, the buyer has reported that on the tickets the event time was 6:00pm - 7:00pm however on our website they have been told that event time was 9:30 pm due to that they missed the show. The agent has investigated on the official website online and found out that the event time was 7:00pm - 8:30pm. 

Could you please inform EDM to investigate on this issue and advise if the buyer can be eligible for a refund or not. 

Reference link: [ http://www.astortheatreperth.com/events/bert-kreischer-body-shots-tour/ | http://www.astortheatreperth.com/events/bert-kreischer-body-shots-tour/ ] 

Kind Regards, 
Rosette 

From: "Pravesh Singh" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 1 July, 2019 06:10:11 
Subject: 3678933-Bert Kreischer-26/06/2019-21:30-Perth, AU-Fan Seller 

Hi Rosette, 

With reference to T ID: 22287437, On our website timing was 9:30, when buyer printed the tickets then on the tickets time was 6 to 7. 

I have checked online and find out that the exact time was 7 to 8:30. Buyer claiming that I missed the event. 
Reference link: [ http://www.astortheatreperth.com/events/bert-kreischer-body-shots-tour/ | http://www.astortheatreperth.com/events/bert-kreischer-body-shots-tour/ ] 

Can you please review this case once and confirm whether buyer will be refunded or not. 

Kind Regards, 
Pravesh