Subject: Re: TID : 22430054 - taburete - Ifema Feria de Madrid, Madrid, ES - 8/06/2019 20:00 - Fan Seller - Buyer has reported live RAG
From: Alexandre Igashiyama <[email-masked]>
To: Silvia Floranes <[email-masked]>, Rosette Modiri <[email-masked]>, Shauna Hedderman <[email-masked]>
Cc: Cesar Livera <[email-masked]>
Date: Fri, 28 Jun 2019 20:04:27 +0000

Hi Silvia,

Buyer has been refunded.

Kind Regards,

Alexandre

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From: Silvia Floranes
Sent: 28 June 2019 20:53
To: Rosette Modiri; Shauna Hedderman; Alexandre Igashiyama
Cc: Cesar Livera
Subject: Re: TID : 22430054 - taburete - Ifema Feria de Madrid, Madrid, ES - 8/06/2019 20:00 - Fan Seller - Buyer has reported live RAG

@Alexandre<mailto:[email-masked]> can you help here?

Thank you

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From: Rosette Modiri <[email-masked]>
Sent: 28 June 2019 20:50:19
To: Shauna Hedderman
Cc: Cesar Livera; Silvia Floranes
Subject: TID : 22430054 - taburete - Ifema Feria de Madrid, Madrid, ES - 8/06/2019 20:00 - Fan Seller - Buyer has reported live RAG

Hi Shauna,

This particular buyer has reported a live RAG due to duplicate ticket. The buyer needs a replacement ticket and there are tickets available on our website.

Can you please get this order replaced if possible. The event has already started.

Kind Regards,
Rosette
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From: "Cesar Livera" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 29 June, 2019 01:11:24
Subject: TID : 22430054 - taburete - Ifema Feria de Madrid, Madrid, ES - 8/06/2019 20:00 - Fan Seller - Buyer has reported live RAG

Hi Rosette,

This buyer has called and reported live RAG. The buyer mentioned that when they tried to scan the ticket, she has been told that the ticket is already used by someone else.

Please can you replace the order as the buyer needs replacement ticket.

Regards,
Alex