Subject: TID : 22430054 - taburete - Ifema Feria de Madrid, Madrid, ES - 8/06/2019 20:00 - Fan Seller - Buyer has reported live RAG
From: Rosette Modiri <[email-masked]>
To: Shauna Hedderman <[email-masked]>
Cc: Cesar Livera <[email-masked]>, Silvia Floranes <[email-masked]>
Date: Fri, 28 Jun 2019 12:50:19 -0700 (MST)

Hi Shauna, 

This particular buyer has reported a live RAG due to duplicate ticket. The buyer needs a replacement ticket and there are tickets available on our website. 

Can you please get this order replaced if possible. The event has already started. 

Kind Regards, 
Rosette 

From: "Cesar Livera" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 29 June, 2019 01:11:24 
Subject: TID : 22430054 - taburete - Ifema Feria de Madrid, Madrid, ES - 8/06/2019 20:00 - Fan Seller - Buyer has reported live RAG 

Hi Rosette, 

This buyer has called and reported live RAG. The buyer mentioned that when they tried to scan the ticket, she has been told that the ticket is already used by someone else. 

Please can you replace the order as the buyer needs replacement ticket. 

Regards, 
Alex