Subject: TID: 21562208 - Gary Clark Jr. - Festival Pedralbes 2019 - 29/06/2019 19:30 - Jardins del Palau de Pedralbes, Barcelona, ES - Broker CZ - Need to escalated issue to someone in day shift
From: Rosette Modiri <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: Naveen Kumar <[email-masked]>
Date: Thu, 27 Jun 2019 17:36:54 -0700 (MST)

Hi Dear Caleb, 

Can you please assign the case to any of your age, this email bounce case and change of email address has been requested from [email-masked] to [email-masked]. 

Please advise the agent to call the buyer has the change is already done. 

Regards, 
Rosette 

From: "Naveen Kumar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 28 June, 2019 04:45:30 
Subject: TID: 21562208 - Gary Clark Jr. - Festival Pedralbes 2019 - 29/06/2019 19:30 - Jardins del Palau de Pedralbes, Barcelona, ES - Broker CZ - Need to escalated issue to someone in day shift 

Dear Rosette 

This buyer is not able to download tickets because of email bounced, we changed the email and when I called buyer they said link has expired, so requested again to send the link to buyer but now able to communicate with buyer. 

So please escalate this case to someone in morning shift so that we can call buyer the same time when we send the password reset link to buyer. 

Thanks and Regards 
Naveen