Subject: TID: 20577601 - Shawn Mendes - 10/12/2019 - Movistar Arena, Santiago, CL - Broker CL - Buyer missed the delivery wants us to re-deliver
From: Naveen Kumar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 27 Jun 2019 17:20:44 -0700 (MST)

Dear Rosette 

Ticket for this buyer were not delivered because the Chilexpress tracking status says the house was closed. Now buyer is saying if we can re-send the tickets and this time he wants to collect the tickets from "Chilexpress Concepción office" so that we can avoid the issue of no delivery. 

Buyer also asked if we can change the delivery plan and arrange call before coming for the delivery. 

On call buyer said address is correct but its better to add "Sant Pedro de la paz" to the address. There was no option on the account to change address, so please mention this in the address. 

Now complete address is: 

Parque Nacional torres del paine 7040 
Sant Pedro de la paz 
concepcion 
bio bio 
4030000 
CL 

Please forward the case to seller support to contact the seller and ask to re-deliver. 

Thanks & Regards 

Naveen Kumar