Subject: Re: 21289967 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Broker IT - Buyer chasing refund for cancelled event
From: India Inbox <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Kannedy Namir De Carvalho Barai <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 27 Jun 2019 18:00:07 +0000

Hi Caleb,

Can we request proof from the buyer with the tracking number and the address they sent tickets to. We provided them with the correct address so tickets should not have been sent to Dublin.

I checked the proof sent to the customer mail but it does not contain this information. Once you receive this information please flag again.

Thanks,

Rebecca

________________________________
From: Caleb Lundinga Lodi <[email-masked]>
Sent: 27 June 2019 12:36
To: India Inbox
Cc: [email-masked]; Kannedy Namir De Carvalho Barai; Rosette Modiri
Subject: Fwd: 21289967 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Broker IT - Buyer chasing refund for cancelled event

Hi,

The event was cancelled, we asked the buyer to return the tickets to our Limerick office. Buyer informed that they returned the tickets of TIDS: (21289967 and 21644292) in a single envelope, via Fedex TN: (775395978258). The TN is showing that the tickets were delivered on 10/06/2019 in a wrong address/city (Dublin instead of Limerick). Now Buyer is chasing refund as they returned the tickets before the deadline.

Can you please advise what should be done here ?

Regards,
Caleb
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From: "Edivaldo Manuel Augusto Pereira" <[email-masked]>
To: "Caleb Lundinga Lodi" <[email-masked]>
Sent: Monday, 24 June, 2019 19:32:53
Subject: 21289967 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Broker IT - Buyer chasing refund for cancelled event

Hi Caleb,

In reference to the above TID. The buyer of this transaction informed that the tickets were returned and delivered 14 days ago as per the TN. The buyer also informed that the tickets(4) returned are correspondent to TID's:  21289967 and 21644292(his son's account). The previous agent who was handling the case flagged it to TL Silvia as she could not escalate the payments.

Can you please contact the relevant  team and ask them to have a look at this?

Regards,
Edivaldo