Subject: Fwd: 21289967 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Broker IT - Buyer chasing refund for cancelled event
From: Caleb Lundinga Lodi <[email-masked]>
To: India Inbox <[email-masked]>
Cc: [email-masked], Kannedy Namir De Carvalho Barai <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 27 Jun 2019 05:36:19 -0700 (MST)

Hi, 

The event was cancelled, we asked the buyer to return the tickets to our Limerick office. Buyer informed that they returned the tickets of TIDS: (21289967 and 21644292) in a single envelope, via Fedex TN: (775395978258). The TN is showing that the tickets were delivered on 10/06/2019 in a wrong address/city (Dublin instead of Limerick). Now Buyer is chasing refund as they returned the tickets before the deadline. 

Can you please advise what should be done here ? 

Regards, 
Caleb 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Monday, 24 June, 2019 19:32:53 
Subject: 21289967 - Elton John - 30/05/2019 21:00 - Arena di Verona, Verona, IT - Broker IT - Buyer chasing refund for cancelled event 

Hi Caleb, 

In reference to the above TID. The buyer of this transaction informed that the tickets were returned and delivered 14 days ago as per the TN. The buyer also informed that the tickets(4) returned are correspondent to TID's: 21289967 and 21644292(his son's account). The previous agent who was handling the case flagged it to TL Silvia as she could not escalate the payments. 

Can you please contact the relevant team and ask them to have a look at this? 

Regards, 
Edivaldo